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About the Role
This role practices in a personable, non-hospital environment that prioritizes exceptional, personalized care and hospitality. Success is measured by quality, safety, and member experience, not speed or volume. The role is designed for operational flexibility to meet dynamic clinical and member needs while maintaining a consistent foundation across sites.
Responsibilities
- Support teams of physicians and nurses to ensure optimal patient outcomes and an excellent member experience.
- Deliver comprehensive, customized, and hospitality-forward patient care.
- Prepare for and conduct home visits independently or with a nurse/physician.
- Perform blood draws, EKGs, specimen collection, swabs, and administer routine and travel vaccinations.
- Accurately document all therapies, medications, and clinically relevant interactions in the electronic medical record in real time.
- Provide cross-coverage within MA/phlebotomist scope during teammate PTO or leave.
- Communicate directly with members as needed, fostering trust, continuity, and reliability.
- Maintain current knowledge of Standards of Practice, Private Medical workflows, and tools.
- Participate in a culture of continuous improvement using data and feedback.
- Collaborate across disciplines and, where applicable, with automated tools or systems.
Requirements
- Minimum of three (3) years of relevant clinical experience.
- Certified Phlebotomy Technician required.
- Medical Assistant certification preferred.
- Excellent interpersonal, verbal, and written communication skills with a demonstrated hospitality mindset and service orientation.
- Alignment with PM values, including compassionate care, a growth mindset, and continual evolution.
- Ability to work independently with sound clinical judgment while collaborating effectively within a team.
- Adaptable to changing priorities to support coverage and member needs.
- Positive, proactive, and professional demeanor.
- Strong organization and time management skills.
- Required immunization or proof of immunity for MMR, Hepatitis B, and Tuberculosis.
- Advanced computer literacy with proficiency in Apple products and EMR workflows.
- Local travel for home visits required.
- Reliable transportation required.
- Preference will be given to candidates with prior gynecology or women's health experience.
- Experience in women's health, gynecology, or OB/GYN settings is highly desirable.
Skills
- Phlebotomy
- EKGs
- Specimen collection
- Swabs
- Vaccinations
- Electronic Medical Record (EMR) documentation
- Interpersonal communication
- Verbal communication
- Written communication
- Hospitality mindset
- Service orientation
- Clinical judgment
- Team collaboration
- Adaptability
- Organization
- Time management
- Computer literacy
- Apple product proficiency
Location
- Menlo Park
Work Type
- Full-time
- Onsite
Experience Level
- 3+ years of relevant clinical experience
Education Level
- Certified Phlebotomy Technician
- Medical Assistant certification preferred
Salary/Compensations
- $80,000 target depending on experience
About the Company
- Private Medical has spent the last 20 years creating a new category of concierge medicine - private medicine - by designing a system that honors the relationship between patients, physicians, and each member of the care team.
- Based in California, New York, and Florida, our physician-led teams work in concert with our gynecologists, Naturopathic Medicine Doctors, curated local specialists, elite medical centers, and specialists around the world, to provide relationship focused, evidence-based, longitudinal care to our members and their families.
- Private Medical is, by design, privately held and free from any conflicts of interests.
Equal Opportunity
- At Private Medical, we know that a great experience for patients, physicians, and the entire team transpires when people from different geographies, religions, ethnicities, political affiliations, genders, abilities, and creeds engage in collaboration.
- It is vital that we remain curious and compassionate towards ourselves and others, that we celebrate the new perspectives diversity invites us to see, and that we learn and adapt to the influence of our community to foster a safe and collaborative space.