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About the Role

Merlin is entering an ambitious phase of business transformation, driving sustainable growth through significant advances in technology capability. The Senior Programme Manager for Operating Model Evolution will play a critical role in driving the structured delivery of agile operating model transformation. This role will oversee the implementation of change, working closely with executive and senior stakeholders to ensure benefits are realised and initiatives are delivered on time, within scope, and aligned to strategic goals.

Responsibilities

Define and lead the delivery strategy for operating model evolution (including agile delivery), ensuring alignment with transformation priorities and business objectives
Support the development of an Operating Model blueprint, ensuring all incremental changes and launches align to a clear long-term vision
Lead organisational change management initiatives to successfully embed operating model changes across the business
Drive continuous improvement across delivery practices, methodologies, and tools to enhance effectiveness and scalability
Drive alignment across teams and initiatives to ensure cohesive delivery of priorities and outcomes
Work in close partnership with cross-functional teams to execute operating model changes seamlessly
Engage and influence key stakeholders to maintain alignment, mitigate risks, and unblock delivery
Define and maintain effective delivery frameworks, governance, and quality standards
Champion agile ways of working to improve speed, flexibility, and outcomes
Oversee and mitigate risks and dependencies across the programme
Ensure all initiatives meet security, privacy, and regulatory obligations
Establish and monitor KPIs to assess and enhance delivery performance
Optimise delivery efficiency and cost effectiveness at scale
Report on progress, risks, and outcomes to senior stakeholders and executive leadership

Requirements

Extensive experience leading Operating Model transformation in complex, tech-enabled environments.
Strong background working with operational teams in multi-site organisations.
Expert knowledge of agile and scaled agile frameworks.
Sector experience in entertainment, hospitality, or consumer-facing digital businesses preferred.
Proven ability to influence and manage executive stakeholders in complex environments.

Skills

Agile delivery
Operating model transformation
Change management
Agile frameworks
Scaled agile frameworks

Location

London

Work Type

12 month FTC

Experience Level

Senior

Salary/Compensations

Competitive

About the Company

To bring every family closer together through play.