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About the Role
As the go-to person for clients during their home-building journey, you will work closely with pre-site and construction teams to deliver exceptional customer experiences. You will manage communication between clients and internal teams, provide outstanding customer service, and resolve client issues to ensure projects are delivered within cost, quality, and time restraints.
Responsibilities
- Manage communication between the client and our teams across various stages of the client's journey with us
- Provide an unbeatable customer service experience
- Problem solving for clients which helps project be delivered within cost, quality and time restraints
- Coordinate and oversee a portfolio of clients/jobs
- Liaise with internal teams to resolve customer enquiries
- Foster positive relationships between the Construction Team and internal departments
- Manage customer or contract disputes in line with the NEX Building Group Values
- Obtain occupation certificates and final inspection results as well as other adhoc admin tasks
Requirements
- Previous experience in a customer service role and a commitment to providing unbeatable customer experiences
- Ability to work under pressure, managing multiple clients and prioritising tasks
- Intermediate use of Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)
- Organisation and communication skills
- Satisfactory employment screening
- Completion of a National Police Check (depending on inherent requirements)
- Pre-employment medical (depending on inherent requirements)
Skills
- Customer service
- Communication
- Problem solving
- Coordination
- Relationship building
- Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)
- Ability to read plans (highly desirable)
- Ability to read contracts (highly desirable)
- Basic estimating (highly desirable)
- Knowledge of councils (highly desirable)
- Knowledge of residential construction industry (highly desirable)
Location
- NSW
Work Type
- Full-time
Experience Level
- Previous experience in a customer service role
Salary/Compensations
- Attractive remuneration
Benefits
- Discounts on gym memberships (Fitness Passport)
- Discounts on vehicles
- Discounts on appliances
- Discount on building a home with any of our building brands
- Income protection insurance (100% funded by NEX, covers up to 2 years at 75% of base salary)
- Purchased leave (opportunity to apply for up to 2 weeks extra leave each year)
- Paid Parental leave (12 weeks for primary carer, 4 weeks for secondary carer)
- Employee discounts on motor vehicles (Mitsubishi)
- Employee discounts on home appliances
- Employee discounts on energy
- Employee discounts on health insurance
- AIA Vitality health and wellbeing program
- Employee assistance program
- Online learning and ongoing professional development programs
- NAWIC and HIA corporate membership
About the Company
- The MJH Group (incorporating McDonald Jones Homes and MOJO Homes brands) is the leading residential home builder in NSW.
- We are in the business of delivering an unbeatable customer experience from beginning to end.
- We offer a range of building services catering to diverse needs, goals and budgets.
- We set the benchmark in new home building, ensuring our people are at the centre of everything we do.
- We are proud to belong to the NEX Building Group, a diverse and expanding organisation with over 1300 passionate employees.
- Our purpose is to build beautiful homes for Australians.
- Established in 1987, we are well positioned for growth and committed to being Australia’s leading home builder.
- Building new homes and better futures for Australians is a true honour and rewarding.
- We aim to attract the best talent to achieve our strategic goal of being Australia’s leading residential builder and employer of choice.
Equal Opportunity
- A genuine focus on diversity and inclusion (we’re proud of our Women in Construction Program and annual Building Inclusivity Awards)