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About the Role

This role involves providing frontline IT support across hospital systems, applications, and devices, with a focus on supporting Microsoft 365 applications. You will be part of a collaborative team ensuring the smooth operation of hospital technology systems that support patient care and staff efficiency.

Responsibilities

• Provide frontline IT support across hospital systems, applications, and devices
• Support Microsoft 365 applications
• Resolve technical issues, maintain hardware and software systems, and provide user support and training
• Manage computer accounts with attention to detail, ensuring correct access and licencing is applied promptly
• Use InTune to configure and deploy Microsoft Intune MDM for both iOS and Android platforms
• Create secure device profiles and manage compliance settings, security policies, and user access controls
• Manage SharePoint permissions and provide user support and training
• Implement and maintain SharePoint and 365 groups
• Assist in implementing enhancements such as global navigation, hub site configuration, and template deployment
• Participate in supporting a wide range of business-critical applications
• Resolve complex issues across endpoints and identity
• Manage user accounts
• Contribute to ICT projects and upgrades
• Assist with maintaining documentation
• Participate in a rotating on-call schedule to provide 24/7 support for the hospital

Requirements

• At least 2 years of experience in a complex ICT environment, including support for end-user devices, applications, and systems
• Strong technical knowledge of mobile device configuration (iOS and Android) and application management using InTune
• Experience managing SharePoint administration including creation of pages, maintenance, permissions, enhancements and training
• Expertise in Windows desktop deployment, PC hardware, and enterprise networking
• Specific experience in Active Directory, Entra ID, Exchange, SharePoint, Teams, and Office 365
• Excellent communication skills with a proactive approach to supporting and engaging with a diverse user base
• Comfortable working in project-based settings, managing multiple stakeholders
• Strong troubleshooting abilities and attention to detail in documentation
• Collaborative team player, with the ability to translate technical solutions into practical outcomes
• Willingness to participate in a rotating on-call schedule to provide 24-hour operational support for the hospital
• Successful candidates will be required to complete a range of pre-employment checks and assessments

Skills

• Microsoft 365 applications
• InTune
• SharePoint
• Active Directory
• Entra ID
• Exchange
• Teams
• Office 365
• Mobile device configuration (iOS and Android)
• Application management
• SharePoint administration
• Windows desktop deployment
• PC hardware
• Enterprise networking
• Troubleshooting
• Documentation

Location

• Hospital systems

Work Type

• Full-time

Experience Level

• At least 2 years of experience

Benefits

• Health and Wellbeing benefits
• Salary packaging that can reduce the amount of tax you pay
• Up to 14 weeks paid parental leave
• Discounted gym membership for you and your family using Fitness Passport
• Great on campus amenities including cafés, gift shop, florist and even a hairdresser

About the Company

• Sydney Adventist Hospital, fondly known as the San, is a not-for-profit organization focused on caring for people and delivering exceptional outcomes.
• We offer a strong commitment to learning, flexibility, great benefits, and a positive culture of teamwork and cooperation.
• Adventist HealthCare owns and operates San Day Surgery, Hornsby, and the Sydney Adventist Hospital (the San).
• The San is NSW’s largest private hospital.
• Founded in 1903, we are proudly faith-based with a history of pioneering research and delivering superior patient care.
• As a not-for-profit, we continually reinvest in cutting-edge technology and facilities, providing exceptional outcomes for our dedicated team of 2400+ staff members and the community we serve.