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About the Role

Lead a small team of Grants Officers to deliver vital client support, managing a team of six and determining applications for legal aid within policy guidelines.

Responsibilities

• Manage a team of six Grants Officers.
• Conduct regular individual and team meetings.
• Handle escalated phone calls from clients, inhouse and private lawyers.
• Monitor a mailbox on a rotational basis and respond to correspondence.
• Determine applications for legal aid across a range of matters in family or criminal law.
• Contribute to the development of systems and practices.
• Manage the allocation of day-to-day operations.

Requirements

• Hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing roles) or a valid visa to work in Australia (for temporary roles).
• Undertake relevant pre-employment checks such as Criminal Record Check and Conduct Service Check.
• Experienced team leader with strong analytical and management skills.
• Proven ability to deliver high quality, client focused services.
• Experience leading and developing teams, setting clear expectations, and managing performance.
• Ability to supervise up to six employees while balancing operational responsibilities.
• Confident communicator able to effectively engage with stakeholders.
• Ability to handle complex or sensitive matters with professionalism.
• Demonstrate integrity, accountability, and resilience.
• Ability to manage competing priorities.
• Contribute to continuous improvement.
• Support efficient, high quality service delivery.

Skills

• Grants administration
• Policy application

Location

• Central Sydney (Haymarket)

Work Type

• Ongoing
• Temporary
• Full-time

Experience Level

• Clerk Grade 5/6

Salary/Compensations

• $99,938 - $110,271 (plus superannuation and leave loading)

Benefits

• Flexible Working
• Professional Growth opportunities
• Work Health, Safety and Wellbeing programs

About the Company

• Legal Aid NSW provides legal advice, support and representation in criminal, family and civil law.
• Fairness shapes everything they do: culture, services, workplace, and decisions.
• Partnerships with LawAccess NSW, Community Legal Centres and the Aboriginal Legal Service NSW/ACT.
• Operates throughout NSW including Central Sydney, 25 regional offices, and satellite and outreach offices.

Equal Opportunity

• Building a workplace where every culture, identity, ability and voice are included and valued.
• Welcome Aboriginal and Torres Strait Islander peoples, people with visible and invisible disability, culturally diverse communities, and LGBTQI+ communities.
• Commitment to a recruitment process that is inclusive and barrier-free.