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About the Role
Under the leadership of The Shoe Room Manager, you’ll play an important role in creating a welcoming and knowledgeable experience for students, families, faculty, and guests. This role blends customer service, technical expertise, and community connection in a dynamic and creative environment, fitting dancers in pointe shoes and supporting retail operations.
Responsibilities
- Conduct pointe shoe fitting appointments and support dancers in selecting shoes that promote healthy dance practices
- Provide personalized guidance and product recommendations for pointe shoes, dancewear, and ballet accessories
- Perform basic pointe shoe alterations and modifications to support individual dancer needs
- Deliver friendly, professional, and knowledgeable customer service to students, families, faculty, and guests
- Process cash, debit, and credit transactions accurately using the POS system
- Maintain customer purchase histories and shoe records within the POS system
- Help maintain a clean, organized, and welcoming retail environment
- Restock merchandise, organize displays, refold apparel, and steam items as needed
- Assist with inventory maintenance and annual inventory counts
- Support on-site and off-site retail initiatives including pop-up shops, performances, and NBS events
- Balance multiple responsibilities throughout shifts while maintaining strong attention to detail and customer care
- Jump in wherever needed to support the team and contribute to an exceptional customer experience
- Take on other duties as assigned
Requirements
- High school diploma or equivalent
- Minimum 1 year of retail or customer service experience
- Minimum 5 years of ballet training, including at least 2 years en pointe
- Formal classical ballet training with knowledge of ballet terminology, syllabi, and performances
- Strong knowledge of pointe shoes, dancewear, and dancers’ fitting needs
- Ability to manipulate and adapt pointe shoes to support customer comfort and performance
- Basic sewing skills required
- Experience using POS and inventory systems preferred
- Comfortable handling cash and processing transactions accurately and efficiently
- Strong interpersonal and communication skills with a professional and approachable demeanor
- Ability to multitask, stay organized, and thrive in a fast-paced environment
- Strong attention to detail and problem-solving skills
- Ability to work independently and collaboratively as part of a team
- Basic proficiency with Microsoft Office
- Positive attitude, adaptability, and willingness to support the team wherever needed
- Weekend availability required, plus 1 or 2 weekdays
- Successful candidates must supply Canada’s National Ballet School with a Police Reference Check
Skills
- Pointe shoe fitting
- Customer service
- Retail operations
- Community connection
- Ballet training
- Technical expertise
- Product knowledge
- Dancer support
- Sewing
- POS systems
- Inventory systems
- Cash handling
- Transaction processing
- Interpersonal skills
- Communication skills
- Multitasking
- Organization
- Attention to detail
- Problem-solving
- Teamwork
- Microsoft Office
Location
- Canada
Work Type
- Part-time
Experience Level
- Minimum 1 year of retail or customer service experience
- Minimum 5 years of ballet training, including at least 2 years en pointe
Education Level
- High school diploma or equivalent
Salary/Compensations
- $18-19 per hour
Benefits
- Opportunities to get involved in employee-led initiatives like our EDI and Social Committees
About the Company
- Canada's National Ballet School (NBS) is a leading arts and education institution dedicated to excellence in dance training, community programming, and health initiatives.
- With 300+ employees, NBS supports programs ranging from professional ballet training to groundbreaking community and health initiatives.
- At NBS, we foster a collaborative, creative environment rooted in inclusion, innovation, and continuous growth - and every team member plays an important role in supporting our vibrant community.
Equal Opportunity
- NBS is committed to addressing systemic inequities in every facet of our organization including programs, policies and practices.
- It is NBS’ top priority to build a remarkable and talented workforce that reflects the diversity of the City of Toronto.
- We strongly encourage applications from all qualified individuals, especially welcoming those with diverse intersectional identities who bring unique perspectives and contribute to the diversification of ideas.
- If you require accommodation at any stage of the recruitment process, please inform us.