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About the Role

The Director of Operations is responsible for overseeing the day-to-day operations of the prestigious luxury high-rise association, Millennium Tower, located in San Francisco, CA. This role ensures seamless delivery of luxury services to residents and requires a strong background in luxury hotel or hotel residences, with a particular focus on rooms division operations. The ideal candidate will possess exceptional leadership skills, a keen eye for detail, and a commitment to delivering exceptional service.

Responsibilities

Manage all aspects of the property's operations, including security, valet, concierge, and housekeeping.
Actively participate in all appropriate operations committees, Board meetings, and preventative maintenance programs/initiatives.
Lead and develop a high-performing team, providing training, coaching, and performance management based on Forbes standards.
Ensure a consistently high level of resident and guest satisfaction through exceptional service delivery.
Develop and manage operations within the budget.
Oversee vendor relationships and contracts to optimize costs and service quality.
Ensure compliance with all applicable regulations and safety standards.
Oversee renovation and improvement projects.

Requirements

Bachelor’s degree in Hospitality Management, Business Administration, or related field.
Minimum of 5 years of Director-level experience in luxury hotel or hotel residence operations, with a focus on Rooms Division (Forbes experience).
Strong leadership and management skills.
Excellent communication and interpersonal skills.
Strong organizational and problem-solving skills.
Proficiency in Buildinglink, ADP, MS Office applications such as Word, Excel, Outlook and PowerPoint.
Ability to work flexible hours including weekends and holidays.
M100 and CMCA certificates are desired.
Prolonged periods sitting at a desk and working on a computer.

Skills

Hospitality Management
Business Administration
Luxury hotel operations
Hotel residence operations
Rooms Division operations
Forbes standards
Buildinglink
ADP
MS Office
Word
Excel
Outlook
PowerPoint

Location

San Francisco, CA

Work Type

Full-time
Onsite

Experience Level

Director-level

Education Level

Bachelor's degree

Salary/Compensations

$110,000 - $135,000

Benefits

Competitive salary
Health insurance
401(k) matching
Vacation
Sick time
Holiday pay
Birthday holiday

About the Company

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management.
Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry.
Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation and care for people, continues to define us.
Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices.
Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role.
Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.
Join us at Action Property Management and make a meaningful impact.

Equal Opportunity

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace.
Pursuant to the San Francisco and Los Angeles San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.