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About the Role
The Smart Services team provides premium implementation, enablement, and strategic support to accelerate onboarding and drive platform adoption. This role focuses on managing client relationships, leading a team of specialists, and ensuring clients achieve self-sufficiency on the Smartly platform.
Responsibilities
- Act as a trusted advisor to senior stakeholders across various engagement models to ensure retention and value delivery.
- Lead, coach, and develop a team of specialists and managers by setting goals and defining career paths.
- Oversee onboarding plans, testing agendas, and platform adoption strategies to improve client performance.
- Ensure consistent adherence to processes, SLAs, and best practices while driving operational efficiency.
- Partner with cross-functional teams including Creative Services, Marketing Science, Product, Technical Consulting, and Sales.
- Manage contracts, forecasts, scope, and account health to identify expansion opportunities and maintain profitability.
Requirements
- 7+ years of experience in digital media with deep expertise in Paid Social.
- 1+ year of experience managing a team.
- Proven track record of building and maintaining senior client relationships.
- Hands-on experience with paid media platforms.
- Working knowledge of AI and machine learning concepts.
- Strong analytical and strategic mindset with excellent communication skills.
- Highly organized and proactive approach to balancing client outcomes and team development.
Skills
- Paid Social
- Client Relationship Management
- Team Leadership
- Strategic Planning
- AI and Machine Learning Concepts
- Analytical Thinking
- Project Management
Work Type
- Full-time
Experience Level
- 7+ years of experience in digital media
- 1+ year of experience managing a team
Salary/Compensations
- $100,000 - $140,000 USD base pay plus annual bonus
Benefits
- Five weeks paid time off (PTO)
- 11 company paid holidays
- Unlimited sick days
- Generous healthcare packages
- Mental health benefits
- Monthly wellness benefit
- Learning reimbursement opportunities
- 401K plus matching
- Equity grants
- Volunteer time off days
- Company donation matching
- Choice of computer (MAC or PC)
- Parental leave
- Life insurance
- Disability benefits
About the Company
- Smartly is an AI-powered advertising technology company transforming ad experiences for brands.
- The platform integrates media, creative, and intelligence to power over 800 billion impressions annually.
- Recognized as a Leader in The Forrester Wave: Creative Advertising Technologies.
- Manages creative and media for 700+ brands worldwide with $6B in ad spend.
- Multinational team of 750+ employees from 60+ nationalities across 13 countries.
Equal Opportunity
- Smartly is committed to creating and maintaining an inclusive environment where everyone feels respected and heard, with Diversity, Equity & Inclusion at the heart of their approach.