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About the Role

Join Bio-Techne, a company dedicated to enabling cutting-edge research in Life Sciences and Clinical Diagnostics. As a Field Service Engineer for ProteinSimple instruments in Japan, you will provide essential service and support to customers, playing a key role in maintaining, installing, training on, and repairing instruments. Your responsibilities will also include selling service contracts and preparing technical documentation.

Responsibilities

Provide high-level service activities including on-site service, depot service, and remote support.
Perform product installation/set-up and train customers on instruments and software.
Manage the installation process of instruments and software.
Perform assembly of instruments/systems and testing before customer delivery.
Report regularly on field activities to service management, GM, and sales teams.
Report on technical trends by relaying customer and competitor feedback to appropriate internal personnel.
Provide assistance in generating marketing materials when required.
Communicate effectively with customers, service team members, other departments, and headquarters/overseas offices.
Create and maintain customer support information in the database (SalesForce).
Perform repairs, maintenance, and validation for protein analysis and aggregation measurement instruments.
Conduct service operations primarily at customer sites.

Requirements

PC knowledge for instruments, software packages, and database products.
Must be a fast learner, motivated, and committed to excellence.
Excellent time management, organizational, verbal, and written communication skills.
Outstanding problem-solving and interpersonal skills.
Capable and interested in working in a team environment.
3+ years of experience in field service for the life-science, clinical diagnostic, or medical market.
Ability and willingness to travel frequently within Japan (up to half the month) and occasionally internationally (once a year).
Proficiency in oral and written English communication (TOEIC score of 640 or higher is desirable).
Driver's license required.
Experience in service operations for analytical instruments, clinical diagnostic equipment, or medical devices that measure biological samples (proteins, blood, etc.).
Background in electrical, electronic, or mechanical engineering, or equivalent knowledge.
Intermediate English proficiency (ability to read English manuals, participate in training at the US headquarters, and communicate via email with the headquarters).
Proficiency in handling Windows PCs for demonstrations and instrument operation.
Interest in cutting-edge analytical instruments and their software, with a proactive approach to work and willingness to offer suggestions.
Enjoy interacting with people and have a positive attitude.
High school or college degree or higher.
Japanese language proficiency at an advanced level (nationality is not a barrier).

Skills

Field Service
Instrument Installation
Customer Training
Repair and Maintenance
Technical Documentation
Salesforce
Problem Solving
Interpersonal Skills
Time Management
Organizational Skills
Verbal Communication
Written Communication
PC Proficiency
English Communication

Location

Japan
Osaka

Work Type

Field Service
Full-time

Experience Level

3+ years of experience in field service for life-science, clinical diagnostic or medical market.

Education Level

High school or college degree or higher
Background in electrical, electronic, or mechanical engineering, or equivalent knowledge.

Salary/Compensations

Competitive wages
Incentive system once a year

Benefits

Competitive wages
Extensive benefits for employees and their families
Retirement programs
Employee stock purchase plan
Mentorship
Promotional opportunities
Training and development
Internship programs
International and diverse working environment
Employee resource groups
Volunteer and charity events
Employee events
Salary increase once a year
Full transportation expenses covered
Social insurance complete
Paid time off

About the Company

Bio-Techne enables cutting-edge research in Life Sciences and Clinical Diagnostics by providing high-quality reagents, instruments, custom manufacturing, and testing services.
ProteinSimple was founded in the US in 2003, providing protein measurement instruments and consumables for life science and drug discovery.
ProteinSimple has European and Shanghai branches, with a Tokyo branch established in April 2014 and an Osaka office in April 2020.
ProteinSimple has been a subsidiary of US-based Bio-Techne since July 2014.
ProteinSimple products are used in medical, pharmaceutical, and agricultural university departments, research institutions, pharmaceutical companies, cosmetic companies, and food companies, contributing to drug development, manufacturing, and the development of health foods and cosmetics.
Bio-Techne's family of brands creates a unique portfolio of products and services.
Science is our passion; it drives us to collaborate, develop, and manufacture award-winning tools that help researchers achieve reproducible and consistent results.

Equal Opportunity

Bio-Techne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you require a reasonable accommodation to complete an application, participate in an interview, or take part in any other stage of the recruitment process, please contact hr@bio-techne.com for assistance.