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About the Role

Responsible for the management of the end-to-end investigator/site payment processes and payment calculations, creation and management of purchase orders, payment and clinical trial payments. Acts as liaison among colleagues within Contract & Centralized Services (CCS) and study teams to assist with complex issue resolution and/or guidance, as needed.

Responsibilities

• Responsible for training study teams relating to payment support and specific processes.
• Acts as liaison among colleagues within CCS and study teams to assist with issue resolution and/or guidance, as needed.
• Ability to understand and analyze study-specific Total Contract Value (TCVC) and PO calculators utilizing CTMS, CTAs and interactions with SCMs, LTMs and SMs.
• Create and send payment notifications to sites.
• Answer queries, questions and issue resolution with sites and study teams, as needed.
• Rectify failed payments, as appropriate, for purchase requisitions.
• Exemplary customer focus with vision to drive solutions.
• Working knowledge of local systems, including mCTMS, RAVE, iCertis, and A/P systems.
• Answer queries, questions and issue resolution with sites and study teams, as needed.
• Train new CCS team members on specific processes and technology.
• People management responsibility, including performance and development. (Global team - virtual environment)
• Develop talent to enhance the team's effectiveness.
• May include people management responsibility, including performance and development. (Global team - virtual environment)

Requirements

• 5 - 8 years’ experience and/or equivalent competencies in pharmaceutical industry/clinical research
• Must have a working knowledge of clinical payment processing and systems with at least 4 years of payment experience
• Demonstrated AI literacy and an AI enabled mindset, including the ability to apply AI tools responsibly in daily work to improve productivity, decision making and quality of outcomes.
• Excellent communication skills (both oral and written)
• Ability to work effectively in cross function teams
• Strong and proven analytical and problem resolution skills
• Working knowledge of PCs (MS Office suite at a minimum)
• Must demonstrate innovative spirit, have strong interpersonal skills, and ability to accomplish substantial tasks with minimal supervision
• Familiarity with healthcare compliance and other relevant guidance (HIPAA, FCPA, Safe Harbor, etc.) is preferred
• Previous experience working in virtual teams preferred
• Previous people management experience preferred
• Follows standard policies and procedures for multiple departments, geographic areas, client groups or projects
• Work is performed with oversight by the Manager, Payments.
• Able to work independently as well as in a collaborative team environment.
• Fluency in English required and optionally additional languages.

Skills

• Clinical Data Management
• Clinical Evaluations
• Clinical Research and Regulations
• Clinical Trial Protocols
• Clinical Trials Operations
• Communication
• Data Savvy
• Empowering People
• Issue Escalation
• Laboratory Operations
• Problem Solving
• Program Management
• Project Support
• Research and Development
• Standard Operating Procedure (SOP)
• Study Management
• Technical Credibility

Location

• Chiyoda, Tokyo, Japan

Work Type

• Virtual environment
• 15-20% Travel

Experience Level

• 5 - 8 years’ experience
• at least 4 years of payment experience

About the Company

• At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

Equal Opportunity

• As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.