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About the Role

As a Specialist, you will handle a variety of customer service tasks with growing independence, supporting the team by assisting with processes and projects, and improving your skills in handling a range of customer needs. This role builds on entry-level experience, providing more autonomy while contributing to customer satisfaction.

Responsibilities

• Address more complex customer inquiries and complaints.
• Assist with onboarding and training new customer service representatives.
• Update customer accounts and profiles in the CRM system.
• Coordinate with other departments to resolve customer issues.
• Manage follow-up communications to ensure customer issues are resolved.
• Compile common customer issues and report to management.
• Provide product and service recommendations to customers.
• Support special projects aimed at improving customer service processes.
• Engage in peer mentoring and knowledge sharing.
• Escalate unresolved issues to higher levels when necessary.

Requirements

• Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
• Candidates must participate in interviews without the assistance of AI tools or external prompts.
• Use of AI-generated responses or third-party support during interviews will be grounds for disqualification.

Skills

• Advanced Customer Interaction: Comfortable handling a broader range of customer inquiries.
• Intermediate Problem-Solving: Address more complex customer issues effectively.
• CRM Proficiency: Proficient in navigating and using Customer Relationship Management systems.
• Time Management: Efficiently juggle multiple tasks and prioritize effectively.
• Interdepartmental Collaboration: Coordinate efforts with other departments to resolve issues.
• Training Contribution: Participate in training and mentoring of new team members.
• Analytical Skills: Basic analysis of common customer issues and feedback.
• Customer Recommendation Ability: Offer tailored product/service suggestions based on customer needs.

Location

• Onsite (potential requirement)

Work Type

• Full-time

Experience Level

• Entry-level experience foundation with growing independence

Benefits

• Well-being benefits provide tools, programs, and resources to help diverse employees feel healthy, happy, safe, and prosperous.
• Global Together we thrive well-being program reflects commitment to supporting colleagues across physical, mental, social, and financial well-being.

About the Company

• Wolters Kluwer is a dynamic global technology company that makes a difference every day.
• We are innovators with impact, providing expert software and information solutions that leading professionals rely on.
• We help to advance sustainability, health, justice, prosperity, and commerce around the world.
• Wolters Kluwer reported 2025 annual revenues of €6.1 billion.
• The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide.
• Our mission is to empower professional customers with AI-powered solutions to make critical decisions, achieve successful outcomes, and increase productivity.
• We deliver trusted, AI-powered expert solutions combining deep domain knowledge, proprietary content, and advanced technology.
• Nearly 70% of our digital revenues come from AI-powered solutions.
• We are committed to helping professionals navigate complexity, improve work, and solve critical challenges through cloud-based, AI-powered platforms.
• Our solutions deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential.
• With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services.
• For more information, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook.

Equal Opportunity

• We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion.
• All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law.
• We do not tolerate discrimination on any of these bases.
• We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.