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About the Role

At Service NSW, we're building trust, connection, and impact for over 8 million customers across NSW. We are a cloud-first, cloud-native organisation using the latest tech and modern engineering practices to deliver digital services that are fast, stable, and meaningful. Our engineers collaborate, innovate, and lead, with many staying for 5+ years due to our strong culture, exciting work, and career growth.

Responsibilities

Build and improve digital products that scale to millions.
Apply modern engineering practices like TDD, pair programming, and CI/CD.
Apply systems thinking and contribute to technical design.
Participate in agile ceremonies, retros, and engineering community events.
Continuously learn through hackathons, knowledge-sharing sessions, and our onboarding academy.
Collaboration with engineers, product managers, designers.

Requirements

Full stack developers with experience in modern languages like Kotlin, Java, JavaScript/TypeScript (React, Angular, NodeJS), Golang, Python.
Experience working in relational and non-relational data bases like MySQL, DynamoDB, etc.
Have experience with cloud platforms (AWS, Azure, GCP) and containerised infrastructure (Kubernetes).
Embrace XP practices and are open to learning and contributing to a strong engineering culture.
Strong product mindset, with experience collaborating closely with cross-functional product teams and a strong focus on the end-to-end customer journey.
Exposure to Retrieval-Augmented Generation (RAG) applications/frameworks with basic understanding of Large Language Models (LLMs) and Machine Learning (ML) concepts.
Be NSW residents or in the process of relocating to NSW.
Hold appropriate working rights for the type of employment offered - Fixed Term roles require valid work rights for the full duration of the role.

Skills

Kotlin
Java
JavaScript/TypeScript
React
Angular
NodeJS
Golang
Python
MySQL
DynamoDB
AWS
Azure
GCP
Kubernetes
XP practices
TDD
Pair programming
CI/CD
Systems thinking
Agile methodologies
Retrieval-Augmented Generation (RAG)
Large Language Models (LLMs)
Machine Learning (ML)

Location

Haymarket
Parramatta
Gosford

Work Type

Full-Time
Temporary
Permanent
Hybrid
Flexible working

Experience Level

Full stack developers
Experience designing solutions in large or complex ecosystems

Salary/Compensations

$105,986- $124,957pa + super

Benefits

Structured onboarding academy
No bench time
Full product lifecycle exposure
Opportunities to grow into leadership or architecture roles
Hybrid work model - typically 1-2 days in the office per week
Quarterly planning, town halls, and social events

About the Company

At Service NSW, we're not just building apps - we're building trust, connection, and impact for over 8 million customers across NSW. From helping people in their most vulnerable moments to supporting communities during natural disasters, our work truly matters.
We're a cloud-first, cloud-native organisation using the latest tech and modern engineering practices - think TDD, pair programming, CI/CD, XP - to deliver digital services that are fast, stable, and meaningful.
Our engineers don't just code - they collaborate, innovate, and lead. Many of our team members have been with us for 5+ years, a testament to our strong culture, exciting work, and real career growth.
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

Equal Opportunity

Belong in our diverse and inclusive workplace
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Bec.conquest@customerservice.nsw.gov.au.