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About the Role
We are seeking a high-performing, hands-on leader to launch and run our new Austin Fleet Service Center. This role involves daily technical work, mentoring a technician, managing operations, and driving output to deliver top-tier results for public safety customers.
Responsibilities
- Execute full vehicle upfits from intake through final QC and delivery.
- Diagnose and repair electrical/system issues on existing builds, including warranty work and service calls.
- Lead all shop output across new builds and warranty work, enforcing quality standards.
- Own daily workflow and scheduling to meet production targets and customer delivery commitments.
- Partner with sales to support customer engagement, including meeting with fleet managers and agency contacts.
- Maintain proactive communication with sales and service teams on job status, risks, and timelines.
- Ensure all customer-impacting updates are aligned internally before release.
- Coordinate warranty claims and escalations with the service team.
- Train and mentor technicians through hands-on guidance and daily oversight.
Requirements
- 3–5+ years of hands-on vehicle upfitting experience (public safety, emergency vehicles, or fleet preferred).
- Experience working with CRM and/or ERP systems (Salesforce, Microsoft Business Central, or similar preferred).
- Proficiency in Microsoft Office (Excel, Outlook, Teams).
- Valid Texas Driver’s License.
- Strong expertise in 12V electrical systems, wiring, and full vehicle builds.
- Proven ability to manage jobs from start to finish, including installation, troubleshooting, and final quality control.
- Advanced skills in electrical diagnostics and repair, including warranty work, system failures, and installation corrections.
- Demonstrated leadership experience in a shop, service center, or technical team environment.
- Ability to train, mentor, and develop technicians through hands-on guidance.
- Comfortable interacting with customers, fleet managers, and public safety agencies.
- Strong ability to read and interpret wiring diagrams, schematics, and technical manuals.
- Highly organized with the ability to manage multiple work orders, timelines, and priorities simultaneously.
- Proactive communicator who can provide status updates, identify risks early, and coordinate with cross-functional teams.
Skills
- Vehicle upfitting
- CRM systems
- ERP systems
- Microsoft Office Suite (Excel, Outlook, Teams)
- 12V electrical systems
- Wiring
- Full vehicle builds
- Lighting installation
- Siren installation
- Radio installation
- Console installation
- Electrical diagnostics
- Electrical repair
- Warranty work
- System failures troubleshooting
- Installation corrections
- Leadership
- Mentoring
- Technician training
- Customer interaction
- Fleet management interaction
- Public safety agency interaction
- Reading wiring diagrams
- Reading schematics
- Reading technical manuals
- Work order management
- Timeline management
- Priority management
- Proactive communication
- Risk identification
- Cross-functional team coordination
Location
- Austin, Texas 78665
Work Type
- Full-Time
- Onsite
Experience Level
- 3-5+ years of hands-on vehicle upfitting experience
Salary/Compensations
- $85,000 - $100,000
Benefits
- Medical
- Dental
- Vision
- 401(k)
- Paid Time Off
- Holidays
- Ongoing training
- Support
About the Company
- Nation’s premier provider of mission-critical vehicle upfitting solutions, serving police, fire, utility, and other essential fleets.
- Culture built on collaboration, innovation, and continuous improvement.
- Provide superior customer service, supply only the best quality brands, and achieve the highest degree of certification.
Equal Opportunity
- We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.