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About the Role

HR Operations runs the global systems, platforms, policies, and services that support employees from day one to their last day. We design and execute scalable, compliant HR processes while continuously improving the employee experience through data management operational excellence and responsive service. We serve as the operational backbone connecting each part of HR, regional teams, and the business to deliver a consistent, high-quality experience worldwide.

Responsibilities

Lead the Employee Experience team across the full employee lifecycle (pre-hire, post-offer, onboarding, domestic and international relocation, HR inquiries, engagement initiatives, and offboarding), setting service standards and continuously improving programs to deliver timely, clear, and empathetic support in both Japanese and English
Lead new hire orientations and the creation of customized onboarding packages and orientation materials, ensuring sessions are well-structured, engaging, and inclusive, providing or supporting bilingual facilitation, coaching team members to deliver clear and confident sessions, and leveraging strong bilingual public speaking and communication skills to introduce key information about the company, organizational structure, and ways of working
Act as a key member of the HR employee service desk and ticket/inquiry resolution team, responding to various inquiry channels, monitoring service quality standards, driving timely and empathetic resolution of cases, and using ticket data to identify trends, improve processes, and enhance the overall employee experience
Act as subject-matter expert for official HR certificates and letters (e.g., employment, income, visa/immigration, etc.), ensuring accurate, timely, and compliant issuance to employees, government agencies, and external stakeholders, and maintaining clear templates and documentation in Japanese and English
Guide external agents and internal stakeholders to oversee completion of visa and immigration documents, ensuring they are submitted within government timelines
Implement and maintain operations (system-based and/or manual) to track residence card expiration dates and ensure reverifications are completed in a timely manner throughout the year
Set goals and metrics to measure the success of onboarding and broader employee experience programs, building surveys and other data-gathering techniques to capture new hire sentiment and reduce the burden on hiring managers
Enhance relocation policies and strategies to ensure competitive mobility offerings, and conduct continuous research on competitors to keep Woven by Toyota’s onboarding and relocation capabilities market-leading

Requirements

Ability to work independently and as a strong collaborator with each HR function (i. e. Talent Acquisition, Payroll and Operations) and the internal IT team
Good interpersonal and communication skills
Proven ability to work accurately with tight deadlines
Strong focus on results
Ability to do it all with a smile and a great attitude
Bachelor’s or Master’s degree in Business or equivalent professional experience in HR
More than 3 years experience of end-to-end onboarding processing
Familiar with Japan’s local law and immigration regulations
Hands-on experience with HR systems (e.g. Success Factors)

Skills

Excellent communication skills both in Japanese and English
Program design and policy development
Ability to quickly form relationships across departments and work cross functionally with multiple stakeholders
Customer-oriented creativeness and mind-set of ownership
Strong attention to details
Strong Excel or Spreadsheet skills

Location

Japan

Work Type

Full-time

Experience Level

3+ years experience

Education Level

Bachelor's or Master's degree in Business or equivalent professional experience in HR

Salary/Compensations

Competitive Salary - Based on experience

Benefits

Flexible working time
20 days per year paid holiday (prorated)
6 days per year sick leave (prorated)
Sat & Sun, Japanese National Holidays, and other days defined by our company off
Japanese Social Insurance - Health Insurance, Pension, Workers’ Comp, and Unemployment Insurance, Long-term care insurance
Housing Allowance
Retirement Benefits
Rental Cars Support
In-house Training Program (software study/language study)

About the Company

Woven by Toyota is enabling Toyota’s once-in-a-century transformation into a mobility company.
Inspired by a legacy of innovating for the benefit of others, our mission is to challenge the current state of mobility through human-centric innovation — expanding what “mobility” means and how it serves society.
Our work centers on four pillars: AD/ADAS, our autonomous driving and advanced driver assist technologies; Arene, our software development platform for software-defined vehicles; Woven City, a test course for mobility; and Cloud & AI, the digital infrastructure powering our collaborative foundation.
Business-critical functions empower these teams to execute, and together, we’re working toward one bold goal: a world with zero accidents and enhanced well-being for all.

Equal Opportunity

We are an equal opportunity employer and value diversity.
Any information we receive from you will be used only in the hiring and onboarding process. Please see our privacy notice for more details.