Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a Microsoft Logistics Technician, you will prioritize and assign ticketed work to technicians, provide guidance on inbound/outbound logistics tasks, and ensure accurate inventory balances. This role is key in delivering the core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and Microsoft Azure platform. CO+I focuses on employee personal and professional development, offering training and opportunities like Career Rotation Programs, Diversity & Inclusion training, and professional certifications.

Responsibilities

Maintains a strong focus to optimize resources and improve quality, articulating the impact of work performed within the Data Center to technicians.
Seeks information about the underlying needs of customers and positions the organization to deliver solutions that exceed customer expectations.
Maintains a strong stakeholder focus to improve quality and ensures the customer receives the highest return on investment.
Engages with internal and external stakeholders to manage issues as they arise.
Ensures team is following all processes and procedures for Data Bearing Device (DBD) destruction in a timely manner.
Manages the schedule of DBD destruction or shredding in partnership with senior leadership.
Performs DBD destruction as necessary and handles any escalations.
Assists with security investigations and coordinates with and oversees any third-party vendors who perform DBD destruction.
Provides technical support and task-specific guidance to technicians responsible for preparing and executing incoming/outgoing deliveries and documenting inbound/outbound packages.
Directs the flow of packages from preparation to shipment.
Schedules inbound and outbound logistics of both internal and external services.
Communicates directly with customers regarding scheduling of inbound and outbound deliveries.
Coordinates with external stakeholders including third-party warehouses, Original Equipment Manufacturer (OEM) vendors, and suppliers to facilitate inbound and outbound deliveries.
Deals with escalated issues related to logistics.
Ensures teams maintain and perform steps required to keep inventory balance accurate.
Prioritizes ticketing queues, works to resolve escalations, and clears blocking issues to enable continued delivery of Inventory and Asset Management (IAM) activities.
Serves as a subject matter expert and models compliance to less experienced team members.
Seeks out opportunities to contribute to workstreams and evolve existing workstream processes, services, and solutions toward greater simplification and automation.
Creates execution plans to improve satisfaction and performance within an area or organization-level group.
Identifies and resolves delivery and execution roadblocks, serving as a point of contact for arising issues.
Learns different elements of different suppliers, including what parts to order and what supplier(s) to engage with.
Performs transactional related work, such as execution of purchase orders (POs) and contracts.
Gathers data related to POs and provides to direct management.
Assists senior leadership with escalated procurement issues.
Runs daily safety topic huddles.
Manages and coordinates any escalated task risks and reported issues.
Trains employees on safe and effective rack moving.
Ensures team is in compliance with heavy-lifting equipment requirements.
Leads by example of all safety standards.
Prioritizes and assigns ticketed work to Data Center Inventory and Asset Technicians on the team.
Leverages process knowledge and technical skills to resolve escalations, clear blocking issues, and may enable on-site and/or remote data center support activities.
Performs assigned tasks and escalates issues during high-volume work activity or escalation-based situations.
Acts as the Subject Matter Expert regarding the Return Merchandise Authorization (RMA) warranty process.
Ensures teams process failed vendor hardware devices using online/other tools and processes RMAs as needed.
Follows all Service Level Agreements (SLAs) related to the RMA warranty process.
Embody our culture and values.

Requirements

Occasionally climb ladders.
Frequently climb stairs and/or ramps.
Engage in prolonged standing.
Occasionally engage in lifting (up to 50lbs./22.5kg).
Occasionally engage in pushing or pulling (of up to 50-75lbs. / 22.5-34kg) that may be assisted or unassisted with an assistive device.
Regularly and frequently exercise fine hand manipulation.
May be asked to go on business travel to support other metros periodically, 0-25% of the time.
Ability to meet Microsoft, customer, and/or government security screening requirements.
Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Must obtain and maintain a Reliability Status security screening with the Government of Canada.
Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.

Skills

Inventory Management
Retail
Warehouse Management
Logistics
Supply Chain
Information Technology (IT)
Heavy-load movement equipment operation (e.g., forklift, pallet jacks, chassis lifts)

Location

Canada

Work Type

Onsite
Full-time

Experience Level

6 months experience or an internship in inventory management, retail, warehouse management, or a related field OR equivalent experience.
2+ years experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation OR equivalent experience.

Education Level

High School Diploma

Salary/Compensations

CAD $49,100.00 - CAD $70,300.00 per year (ATR-B)
CAD $56,000.00 - CAD $86,000.00 per year (ATR-C)

About the Company

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services.
Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers.
Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Equal Opportunity

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.