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About the Role
Lead the technical delivery of the Client Services and Billing System (FFS) program, driving a strategic shift to modernise billing and service delivery. This role enables automation, improved data capture, and supports activity-based billing while strengthening financial controls, compliance, and revenue outcomes.
Responsibilities
- Lead the technical delivery of the Client Services and Billing System (FFS) program.
- Oversee multiple streams within this enterprise-wide project, ensuring alignment with organisational strategy, technology roadmaps, and compliance requirements.
- Provide strategic leadership in delivering the FFS project.
- Guide teams and partners to achieve outcomes that support Red Cross’ humanitarian mission.
- Work closely with senior stakeholders to influence priorities, manage interdependencies, and ensure successful execution of enterprise-wide initiatives.
Requirements
- Excellent stakeholder engagement and communication skills.
- Demonstrated ability to manage both technical and business stakeholders and resources.
- Substantial experience (Ideally 5+ years) in managing complex, high-value IT projects and programs, including end-to-end planning, development, and execution across multiple streams.
- Demonstrated skills in developing and maintaining enterprise-level project management artefacts, including integrated schedules, governance plans, budgets, and executive reporting.
- Ability to elicit cooperation from a wide variety of sources, customers and other service departments.
- Proven proficiency in Jira/Confluence, MS Project and MS Office, including MS Visio.
- Demonstrated ability to manage internal IT teams, overseas consultants, external vendors, and solution partners.
Skills
- Agile methodologies
- Waterfall methodologies
- Scrum practices
- Backlog management
- User story development
- Estimation
- Prioritisation
- Jira
- Confluence
- MS Project
- MS Office
- MS Visio
Location
- Flexible location
- Hybrid working
Work Type
- 12-month project role
- Full time hours
Experience Level
- 5+ years experience
- Senior
Education Level
- Bachelor’s degree in Information Technology, Computer Science, Business, or a related discipline
- Project Management certifications (PMBOK, PRINCE2 or similar standards)
- Postgraduate qualification in Project Management, Business Administration, or Technology Management (Desirable)
- Agile Product Owner certification (PSPO1, etc.) (Desirable)
- Agile Scrum Master certification (PSM1, CSM, etc.) (Desirable)
Salary/Compensations
- Competitive salary + superannuation
- Salary packaging up to $15,900 for living expenses
- Salary packaging up to $2,650 for holiday accommodation and meals
- Novated car leases
- Purchase additional annual leave
Benefits
- Flexible & hybrid working
- Salary packaging
- Paid ‘Me’ day
- Wide range of other paid leave options
- Employee Assistance Program (EAP)
- Access to ongoing learning, training, and development courses
About the Company
- Australian Red Cross is part of the world's largest humanitarian movement.
- We support and empower people and communities in times of vulnerability.
- We act for humanity.
Equal Opportunity
- Red Cross strives to create a safe and inclusive culture with wellbeing at its centre.
- We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with diverse lived experiences, abilities, genders, ethnicities, ages, and sexual orientations.
- We are a child safe organisation with zero tolerance of any harm to children.
- Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.