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About the Role

Microsoft Advertising is seeking an initiative-taking Customer Experience Program Manager to drive business planning and establish Microsoft Advertising as an industry leader in AI. The role involves developing and executing strategies to grow market share and enhance digital marketing solutions for advertisers.

Responsibilities

• Develops strategic plans to drive and transform the business across demand, supply, products, and platforms, influencing prioritization of initiatives.
• Leads workstreams for opportunity identification and sizing, demand strategy, demand profiling, and business requirements documentation.
• Collaborates with cross-functional teams to ensure business and demand plans are comprehensive and rationalized across all planning dimensions.
• Leverages insights from voice of field and stakeholder input to develop recommendations and provide thought leadership on growth opportunities.
• Communicates and advocates plans to business leaders through written documents and influence models.
• Delivers recommendations and implications to stakeholders to facilitate discussions and decision-making.
• Partners across Product, Engineering, Operations, and Business teams to ensure alignment.

Requirements

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years of experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 4+ years of experience managing cross-functional and/or cross-team projects.
• 2+ years of experience with the digital advertising environment, with a clear understanding of the digital media planning and buying process.
• Demonstrated ability to synthesize complex business, customer, and product inputs into clear strategic recommendations, prioritization frameworks, and actionable plans.
• Exceptional written and communication skills, with the ability to create executive-ready narratives, business cases, strategy memos, and cross-functional communications.
• Solid analytical and modeling skills, including experience using data to evaluate business opportunities, forecast impact, build scenario analyses, and support strategic decision-making.

Skills

• AI
• Digital advertising
• Digital media planning
• Digital media buying
• Strategic planning
• Business planning
• Program management
• Data analysis
• Product development
• Cross-functional project management
• Written communication
• Verbal communication
• Analytical skills
• Modeling skills

Location

• U.S.
• San Francisco Bay area
• New York City metropolitan area

Work Type

• Hybrid (expected to work from the office at least four days per week for employees within a certain commute distance)

Experience Level

• 4+ years of experience
• 6+ years of experience
• 8+ years of experience

Education Level

• Bachelor's Degree
• Master's Degree

Salary/Compensations

• USD $119,800.00 - $234,700.00 per year (U.S. typical base pay range)
• USD $160,200.00 - $261,000.00 per year (San Francisco Bay area and New York City metropolitan area base pay range)

Benefits

• Certain roles may be eligible for benefits and other compensation.

About the Company

• Microsoft Advertising is at the forefront of the digital advertising industry, empowering advertisers worldwide with full-funnel digital marketing solutions.
• Microsoft's mission is to empower every person and every organization on the planet to achieve more.
• Employees foster a growth mindset, innovate to empower others, and collaborate to achieve shared goals.
• The company culture is built on values of respect, integrity, and accountability, creating an inclusive environment where everyone can thrive.

Equal Opportunity

• Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
• Assistance with religious accommodations and/or reasonable accommodation due to a disability during the application process is available.