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About the Role

The Site Manager is responsible for managing the daily operations of a supportive housing site, ensuring efficient management, resident satisfaction, and the physical upkeep of the building. This role involves supervising the on-site team and collaborating with maintenance and resident services to create a safe and empowering living environment.

Responsibilities

• Manage the day-to-day operations of the assigned property, ensuring compliance with HomeRise policies and housing regulations.
• Oversee lease agreements, including Housing Quality Inspections (HQIs), rent calculations, subsidy tracking, and tenant certifications.
• Coordinate with the Maintenance Supervisor to address repairs, preventive maintenance, and work orders promptly.
• Foster a supportive and professional relationship with residents to promote housing retention and satisfaction.
• Address resident concerns, mediate conflicts, and enforce house rules and lease terms.
• Work with resident services staff to provide resources and reduce barriers to stability.
• Supervise the Maintenance Supervisor, Assistant Site Manager, and Desk Clerks, ensuring high performance and adherence to job expectations.
• Provide training, mentorship, and professional development opportunities for staff.
• Conduct regular team meetings to align on operational priorities and address challenges.
• Prepare and submit accurate monthly, quarterly, and annual reports, including occupancy, demographic, and subsidy data.
• Manage rent collection and subsidy payment requests, ensuring compliance with funding agency requirements.
• Maintain organized records of leasing and maintenance activities.
• Work with the Maintenance Supervisor to implement and monitor preventive maintenance plans.
• Ensure the property is well-maintained, addressing physical deficiencies promptly.
• Monitor the maintenance team’s performance and adherence to safety procedures.
• Serve as the primary on-call contact for building and resident emergencies during non-scheduled hours.
• Collaborate with the Regional Property Director to refine emergency response protocols and procedures.

Requirements

• High school diploma required.
• Minimum three (3) years of experience working in the housing (affordable or supportive) field with a strong knowledge of the San Francisco housing market and geography.
• Supervisory experience managing on-site property staff, including maintenance and administrative personnel.
• Knowledge of federal, state, and local fair housing laws.
• Strong knowledge of San Francisco housing regulations, including fair housing laws.
• Ability to understand both simple and complex mathematical concepts and be able to accurately apply this understanding in the performance of the job.
• Ability to work with numbers, including financial spreadsheets.
• Ability to handle daily responsibilities, crisis situations, multiple tasks, and projects with minimal supervision.
• Valid and current California Driver's License.
• Valid phone number required.

Skills

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent decision-making, interpersonal, and conflict-resolution skills.
• Knowledge of and experience with supervising individuals with little or no property management experience.

Location

• San Francisco, CA

Work Type

• Full-Time
• Exempt
• On-call rotation for after-hours emergencies

Experience Level

• 3+ years of experience in housing (affordable or supportive)
• Preferred experience as a supervisor of multi-family housing or 5 years’ experience as a manager of multi-family housing.

Education Level

• High school diploma
• Certification in property or affordable housing management preferred (Tax Credit Certification) or completed within 6 months of hire date.

Salary/Compensations

• $74,700 annually

Benefits

• 100% employer-paid employee healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance
• FSA for childcare, medical and commuter expenses
• 403(b) retirement investment plan with employer match
• Employee Assistance Program
• Paid on-the-job training
• Career advancement within a growing organization
• Professional development opportunities with an annual Education Benefit that includes paid time off
• PTO (2 weeks accrued for the first 12 months and 3 weeks accrual from 13-36 months of continuous service)
• 14 paid holidays with one floating day for your birthday
• Sick time accrual
• Employee Referral Program
• HERO Award recognizing outstanding performance in the line of duty
• Sabbatical leave after 5 years of service
• 45-minute paid lunch period per shift

About the Company

• HomeRise believes that home has the power to stabilize a person’s life.
• Built on a simple - but powerful idea called supportive housing, we provide people experiencing homelessness with a place to call home combined with support services, like mental health services and job training, so they can rise up and transform their lives.
• We organize our residents and supporters to advocate for local and state policies, like affordable housing, to help people still on the streets or at risk of homelessness.
• Together, we’re building a new future for our neighborhoods and the city we love.

Equal Opportunity

• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
• HomeRise is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breast feeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws.
• HomeRise hiring policies require a background check for all applicants working directly with at-risk populations.