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About the Role
Our company is seeking a hardworking, service-oriented Assistant Housekeeping Manager reporting to the Director of Housekeeping. The ideal candidate will work quickly and efficiently to ensure a clean environment for all clients, demonstrating energy, cleanliness, and customer service skills.
Responsibilities
- Review group timecards daily (start of shift and end of shift)
- Watch for early clock-ins and late clock-outs; address immediately
- Monitor staff approaching 32–35 hours midweek and adjust assignments
- Ensure staff are clocking in/out only when actively working
- Adjust daily room assignments to balance workloads and avoid unnecessary OT
- Use available staff with lower hours before assigning overtime
- Coordinate coverage plans for known call-outs, vacations, or LOAs
- Escalate staffing gaps early when coverage cannot be absorbed without OT
- Document all call-outs daily
- Distinguish between legitimate sick time and excessive or patterned call-outs
- Address repeated call-outs through coaching and corrective action as appropriate
- Avoid defaulting to OT as the first coverage option
- Ensure all rooms and public areas are completed before authorizing OT
- Confirm no unauthorized OT is worked
- Review exceptions and correct timecards daily, not at payroll
- Notify HR and Operations immediately when OT is unavoidable
- Communicate vacancy and LOA impacts that are driving OT
- Participate in weekly OT and staffing review discussions
- Ensure overtime is intentional, approved, and documented
- Ensure timecard accuracy and daily monitoring
- Consistently enforce timekeeping expectations
Requirements
- Able to work efficiently both independently and in a team
- Able to lift at least 25 pounds
Skills
- Excellent time management skills
- Great customer service skills
Education Level
- High school diploma or GED preferred
- Previous experience working as a Housekeeper preferred