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About the Role

The Reception role is responsible for managing building access, visitor guidance, and ensuring the lobby area is well-maintained. This role also handles mail and package services, including processing outgoing and incoming mail, and tracking packages.

Responsibilities

• Welcome all employees and visitors, using name recognition to provide a personalized experience.
• Manage building access via the Sharry system.
• Verify employee identities in the Kyndryl system and ensure requests comply with current access policies.
• Submit access requests through the onsite CBRE contact.
• Direct visiting employees to their destinations and coordinate with internal hosts for external clients needing further assistance.
• Ensure visitors without a working Kyndryl badge sign in and adhere to the Security Policy, including wearing a temporary badge.
• Forward badge requests to the onsite CBRE contact.
• Inform cleared visitors that a desk must be reserved in advance using the iOffice system.
• Track two sets of restroom badges and notify onsite CBRE contact if any badge issues arise.
• Ensure the lobby area remains clean and well maintained.
• Maintain annual compliance with Kyndryl Security training, including protocols for panic alarms and suspicious communications or packages.
• Coordinate and provide backup coverage for reception as needed.
• Regularly check the coffee area in the lobby and work with onsite CBRE contact to resolve any issues.
• Report any facility-related problems to the onsite CBRE contact.
• Perform additional tasks as requested by Executives or Customers.
• Process outgoing mail and packages using UPS CampusShip.
• Receive mail and packages from the building messenger center, including USPS, UPS, FedEx, or other carriers/messenger services.
• Maintain records of all packages and special handling letters using individual tracking numbers.
• Ensure appropriate parties sign for receipt of items.
• Refer print issues to IT Executive Support.
• Order and supply paper stock.
• Work with onsite CBRE contact to resolve any issues with the coffee area.
• Notify onsite CBRE contact of any restroom badge issues.

Requirements

• 2-5 years experience
• On-site presence required
• Ability to multi-task

Location

• On-site

Work Type

• Full-time

Experience Level

• Mid-level

Benefits

• State-of-the-art resources
• Access to employee learning programs
• Opportunities for certifications (Microsoft, Google, Amazon, Skillsoft, etc.)
• Company-wide volunteering and giving platform
• Benefits that give you choice and support you and your family

About the Company

• At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.
• We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
• Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey.
• Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more.
• Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.
• At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
• We achieve progress the world depends on, with purpose.
• We are part of a culture designed with purpose. One that is restless, empathetic and devoted.
• Where we are committed to sustainable progress for our customers and supporting the communities where we work and live.
• Join us, and together, we can advance the vital systems that power human progress.

Equal Opportunity

• Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are.
• We welcome people of all cultures, backgrounds, and experiences.
• Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice.
• This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture.
• That’s the Kyndryl Way.