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About the Role

The Practice Manager is responsible for establishing their practice as a premier destination for vision needs, building team member experience and practice culture, gaining market share, driving growth, and delivering key performance metrics while executing superior patient experiences. They will establish high standards of performance and operational excellence through leading their team, building high performing talent, and adherence to all policies and procedures.

Responsibilities

Drive quality and improvement to meet or exceed all key performance indicators.
Demonstrate comprehensive knowledge of eye-care practice operations, processes, and policies.
Drive performance through focus on key company initiatives and partnering with team members to improve patient journey.
Exhibit strong business acumen centered on continual improvement and execution of best practices for growth.
Host daily huddles and weekly team meetings to celebrate successes and address areas of opportunity.
Follow workforce management guidelines to develop staff schedules and patient flow.
Consistently establish clear expectations, train, coach, and develop team members.
Build talent within the practice in partnership with the Managing Doctor.
Perform administrative duties including cash, payroll, inventory management, and technical application.
Interface with the support center and department leads to ensure effective resource deployment.
Identify innovative ways to improve patient pain points and the overall patient experience.
Manage 4+ employees, directing, coordinating, and evaluating their performance.
Carry out supervisory responsibilities in accordance with organization's policies and applicable laws.
Conduct interviewing, hiring, training, assigning work, appraising performance, rewarding and disciplining employees, and resolving complaints.

Requirements

Experience with running operations of a site, preferably in healthcare or related patient care services field.
Microsoft Word and Excel proficient.
Detail oriented with effective communication skills, both written and verbal.
Strong EQ skills – ability to manage both doctor and employee relations.
Direct patient care experience required.
Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction.
Ability to receive detailed information through oral communication and make sound discriminations.
Hand dexterity and eye-hand coordination.
Ability to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
Ability to use one or both arms and wrists to lift parts, fixtures, and tools on a frequent basis.
Ability to sit for long periods of time.
Ability to stand for sustained periods of time.
Ability to talk, expressing or exchanging ideas by means of the spoken word.
Ability to convey detailed or important spoken instructions to other workers accurately or quickly.
Ability to travel as needed between practices.
Required to have visual acuity to determine the accuracy, neatness, and thoroughness of work assigned or to make general observations of structures.
Ability to read a computer screen for long periods of time.
Ability to walk, moving about on foot to accomplish tasks, particularly for long distances or moving from one workstation to another.

Skills

Optician license or optical experience preferred.

Location

San Francisco, CA

Work Type

Full Time
Salary

Experience Level

Two years related experience or training

Education Level

High school diploma

Salary/Compensations

$33.00 - $36.05

About the Company

Total Vision is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable state or federal civil rights laws.

Equal Opportunity

Total Vision is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable state or federal civil rights laws.