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About the Role
As a Customer Experience (CX) Agent, you will deliver a high-touch client experience while representing a brand defined by creativity, craftsmanship, and a strong, collaborative culture. This role supports international customers and internal teams through every stage of the order process.
Responsibilities
- Accurately enter purchase and sales orders
- Prepare shipping documents including customs forms and packing slips
- Track shipments and provide timely updates to clients
- Communicate with customers by phone and email
- Follow up on memos, reserves, and customer inquiries
- Provide thoughtful and efficient solutions to any claims or concerns
- Collaborate across departments to ensure smooth operations and client satisfaction
Requirements
- Located in London or Greater London
- At least 2 years of experience in customer service, sales support, or data entry
- An interest in luxury interiors and high-end design
- Excellent verbal and written communication skills
- Strong Excel and data management skills
- Ability to manage multiple priorities with care and precision
- A collaborative, can-do attitude with strong follow-up habits
- Experience working in a fast-paced, team-oriented environment
- Comfortable with a hybrid work schedule combining office and remote days
Skills
- Fluency in an additional European language is a plus
- Excel
- Data management
- Communication skills
- Customer service
- Sales support
- Data entry
Location
- London
Work Type
- Hybrid
Experience Level
- 2 years of experience
Salary/Compensations
- Competitive salary
Benefits
- Company bonus program
- Annual Cost of Living Increase
- Paid days off per calendar year
- Paid holidays
- Detailed onboarding plans that outline 30/60/90 goals and trainings
- Earn Paid time off for community service - Up to 3 days per year
- Employee Discount on PJ Wallcoverings
About the Company
- Phillip Jeffries is the world’s leader in natural, textured and specialty wallcoverings, providing award winning designs to the architectural and interior design community for over 40 years.
- With a diverse collection of product, Phillip Jeffries has provided luxury goods that grace the walls of properties such as the Wynn Hotel in Las Vegas and the Barney’s New York stores as well as luxurious homes throughout the world.
- Phillip Jeffries believes in creating an environment with opportunities to grow personally and financially, offering volunteer opportunities that support our community and environment as well as extending a rich benefits package to care for our most valuable assets, our team.
Equal Opportunity
- Phillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace.
- All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.