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About the Role

The Logistics Strategy & Operations team is responsible for making shipping a trusted, strategic lever for Whatnot's buyers and sellers across international markets. As our International Logistics S&O hire — embedded in London alongside our international category expansion team — you will own the operating model and cross-functional partnerships that enable scalable, high-quality logistics across Whatnot's European markets, lead carrier performance and pricing health in INTL markets, build and run operational response to shipping disruptions, drive Whatnot's international carrier strategy and feed the product roadmap, and navigate the regulatory and compliance complexity of logistics in Europe.

Responsibilities

Own the operating model and cross-functional partnerships that enable scalable, high-quality logistics across Whatnot's European markets
Lead carrier performance and pricing health in INTL markets — monitoring key metrics, managing rate structures, and driving accountability with regional carrier partners
Build and run operational response to shipping disruptions — owning the playbooks that ensure fast, reliable resolution for buyers and sellers across jurisdictions
Drive Whatnot's international carrier strategy and feed the product roadmap — identifying gaps by market and surfacing prioritised opportunities to Product and Engineering
Navigate the regulatory and compliance complexity of logistics in Europe, including customs, duties, and VAT requirements
Partner with senior leaders across BD, Finance, Product, and Operations to advance a EU logistics with seamless user experiences and competitive pricing

Requirements

Team members in this role are required to be within commuting distance of our London hub.
8–10 years of experience in strategy and operations roles (e.g., consulting, logistics, carrier operations, cross-border commerce)
Deep, hands-on experience in logistics — specifically within European markets — including direct carrier relationship management, customs/compliance navigation, and regional fulfilment operations
Proven track record of building and scaling logistics programmes in high-growth, fast-moving environments, with the ability to operate at both strategic and executional levels
Strong understanding of carrier economics and the complexity of managing multi-carrier, multi-market logistics networks across the UK and EU
Process and systems thinker — you identify inefficiencies, build scalable operating models, and default to repeatable systems over one-off solutions
Excellent cross-functional skills, with the ability to influence and align across Product, Engineering, Business Development, Finance, and Operations
Strong analytical judgment; proficiency in data analysis and reporting tools, with SQL or analytics platform experience (e.g., Looker, Sigma, Hex) a plus

Skills

Logistics
European markets
Carrier relationship management
Customs/compliance navigation
Regional fulfilment operations
Carrier economics
Multi-carrier, multi-market logistics networks
UK and EU logistics
Process and systems thinking
Cross-functional collaboration
Data analysis
Reporting tools
SQL
Looker
Sigma
Hex

Location

London

Work Type

Remote
Co-located

Experience Level

8-10 years

Benefits

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
Parental Leave: 16 weeks of paid parental leave + one month gradual return to work

About the Company

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love.
Sellers are building real businesses across hundreds of categories.
Building live commerce at a scale that's never been done in the West.
The people here are shaping how an entirely new industry develops.
As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia.
We move fast, stay close to our users, and focus on the work that drives the most impact.
We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes.
Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

Equal Opportunity

Whatnot is proud to be an Equal Opportunity Employer.
We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.
We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.