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About the Role
Luxury Bath of Mid Atlantic is seeking a Call Center Representative to contact homeowners by phone, set qualified appointments for free consultations, and maintain accurate lead information and reports. You will also handle incoming calls from potential customers responding to advertising efforts. This role offers an opportunity for advancement into management.
Responsibilities
- Deliver scripted pitches to homeowners
- Adjust messaging to meet the needs of specific customers
- Handle questions and overcome objections professionally
- Collect homeowner information (name, address, phone number, etc.)
- Set and confirm appointments for in-home consultations
- Enter appointment and customer data into the system
- Maintain detailed and accurate records of all conversations
- Coordinate appointments with canvassers and sales representatives
- Conduct quality control calls
- Answer inbound calls from potential customers
- Follow up with homeowners after initial contact
- Update lead information and maintain reports
Requirements
- Strong customer service and communication skills
- Knowledge of sales and marketing principles (preferred)
- Previous experience in a call center, telemarketing, sales, or customer service (preferred, not required)
- Experience in the home improvement industry is a plus, but not required
- Proficiency with basic computer applications
- Ability to multitask and stay organized in a fast-paced environment
Skills
- Customer service
- Communication
- Sales
- Marketing
- Computer proficiency
- Multitasking
- Organization
Location
- Ocean City, MD
Work Type
- Hybrid
Experience Level
- Based on experience
Salary/Compensations
- $15–$30 per hour
Benefits
- Career growth opportunities
- Potential advancement to management
- Ongoing training and support
About the Company
- With more than 25 years in business, Luxury Bath Technologies is one of the fastest-growing brands in the acrylic bath remodeling industry.
- We provide custom bath remodeling solutions that enrich the lives of our customers with bathrooms that are attractive, durable, and maintenance-free.