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About the Role

The Retail Service Specialist supports the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This position also assumes shift management responsibilities in the absence of management.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom, including team member execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.
• Handle special orders and outside purchases efficiently and according to procedure.
• Process retail customer returns and exchanges efficiently and in a friendly manner.
• Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks.
• Ensure team members adhere to the posted work schedule and clocking policies.
• Perform all store opening/closing duties, including day end procedures, money/deposit verification, bank deposit preparation, and security checks.
• All other duties as assigned.

Requirements

• Strong communication skills
• Ability to obtain RSS Certification

Skills

• Retail sales experience
• Automotive systems and repair knowledge
• Fluency in multiple languages (Spanish is highly desired)

Location

• Onsite

Work Type

• Full-time

Experience Level

• Retail sales experience

Education Level

• ASE Certification

Salary/Compensations

• Competitive Wages

Benefits

• Paid Time Off
• Stock Purchase Plan
• 401k with Employer Contributions
• Medical, Dental, & Vision Insurance
• Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

About the Company

• O’Reilly Auto Parts has a proven track record of growth and stability.
• O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
• Your first job at O’Reilly Auto Parts is just the beginning!
• From a comprehensive benefits and compensation package to a rewarding and positive work environment, your leaders will support you and foster your development so you can grow with the company.
• Our promote-from-within philosophy means our top leaders worked their way up – and you can, too.
• Learn more about our culture, benefits, and history at oreillyauto.com/careers.

Equal Opportunity

• O’Reilly Auto Parts is an equal opportunity employer.
• The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
• Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act.
• If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation, and position details.