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About the Role

The Sales & Service Manager is a key member of the store leadership team, responsible for executing ALO’s business and guest experience strategy. This role focuses on achieving business targets, enhancing guest experiences, and developing talent, ensuring exceptional customer interactions within the store.

Responsibilities

• Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps.
• Oversee the Sales & Service team to execute an exceptional guest experience, assessing guest connection and product education, and providing feedback and coaching.
• Continue to build client relationships with customers daily.
• Ensure effective sales floor coverage through workforce solutions and leading selling initiatives.
• Partner with the General Manager to build and execute the store's Sales & Service strategy.
• Represent the business in meetings and on conference calls.
• Review, monitor, and manage the budget, reporting, and business data, including metrics and planning processes.
• Plan for future business needs to protect optimal performance.
• Ensure the Sales, Service, and Community team embodies ALO's mission and guiding principles.
• Lead the team through accountability, continuous coaching, talent development, and effective communication.
• Establish internal & external pipelines through succession planning and recruitment strategy.
• Write effective schedules that prioritize business strategy.
• Oversee the execution of deliverables for the ALO Sales and Service Model, protecting operational efficiency.
• Collaborate and implement the General/Store Manager’s vision and work cross-functionally to support organizational goals.
• Navigate the organization balancing business needs and brand culture.

Requirements

• 3-5 years of retail or related industry leadership experience.
• Working knowledge of MS Office (Word, Excel and Outlook).
• Extraordinary interpersonal and communication skills, both verbal and written.
• Agile with the ability to handle multiple tasks in a changing environment.
• Independent work ethic, time management skills, and personal accountability.
• Requires constant movement in and around all areas of the store.
• Aligns with and embodies ALO’s Guiding Principles.
• Ability to lift, push, carry or otherwise move up to 50 pounds.
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder.
• Ability to stand and move for an entire shift.
• Full-time employees must be available for opening, closing, and weekend shifts.
• All employees must be available during the company’s Blackout period (Thanksgiving week through the first week of January).

Skills

• Sales
• Guest Experience
• Talent Development
• Business Strategy
• Coaching
• Communication
• Interpersonal Skills
• Time Management
• Accountability
• MS Office
• MS Word
• MS Excel
• MS Outlook

Location

• Onsite

Work Type

• Full-time

Experience Level

• Leadership

Salary/Compensations

• Sales & Service Managers are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range.

Benefits

• Generous employee discount for ALO.
• Free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes.
• Competitive medical, dental and vision plan options (Full-Time Employees).
• Enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees).
• 401K with company matching (Full-Time Employees).
• Monthly Store Incentives.
• Clothing Allowance.
• Free yoga classes at any of our Sanctuaries (select cities).
• Commuter benefits.

About the Company

• Mindful movement is at the core of why we do what we do at ALO—it’s our calling.
• Mindful movement in the studio leads to better living, changing who yogis are off the mat, making their lives and their communities better.
• That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

Equal Opportunity

• As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.