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About the Role

Smartly is seeking a Technical Account Manager (Agency) to join the Agency Activation & Scale team. This role focuses on enabling agency partners and their clients to effectively utilize Smartly's platform, bridging solution consulting, onboarding, and customer enablement across pre-sale and post-sale phases to ensure successful adoption and long-term value.

Responsibilities

• Partner with Agency Partners to support new business opportunities and account expansion by ensuring proposed solutions can be successfully activated and scaled.
• Lead technical discovery sessions to understand customer objectives, workflows, operational requirements, and implementation needs.
• Design and present solution recommendations, demos, and workflow walkthroughs for both technical and non-technical audiences.
• Validate platform setup, integrations, and implementation requirements to reduce onboarding friction and improve activation readiness.
• Own end-to-end onboarding execution for new customers and agency cohorts, from post-sale handoff through first live workflows.
• Configure and implement Smartly workflows, providing hands-on guidance and practical training to agency teams and customers.
• Drive time-to-first-value by proactively identifying and removing blockers throughout onboarding and activation.
• Collaborate with Customer Success, Sales, Product, Engineering, and Agency Activation teams to deliver a consistent and scalable customer experience.
• Support customers as they expand platform usage through workflow guidance, best practices, and technical consultation.
• Provide structured customer feedback to Product and Engineering teams to improve onboarding experiences, activation outcomes, and platform scalability.

Requirements

• Experience in Technical Account Management, Solutions Consulting, Sales Engineering, Customer Onboarding, Implementation Consulting, or a similar customer-facing technical role.
• Experience supporting pre-sales, post-sales, or full customer lifecycle engagements.
• Ability to conduct structured discovery and translate business requirements into practical technical solutions.
• Strong presentation, demo, and communication skills with the ability to engage both technical and business stakeholders.
• Experience delivering onboarding programs, implementation projects, or workflow-based customer training.
• Strong problem-solving skills and a customer-focused approach to driving outcomes.
• Ability to manage multiple customer engagements simultaneously while maintaining quality and execution speed.
• Technical aptitude and the ability to learn complex platforms and explain technical concepts in clear, accessible ways.
• Comfortable discussing integrations, workflows, platform configuration, and operational processes.
• Experience working with enterprise customers, agencies, advertising technology, or digital marketing platforms is a plus.

Salary/Compensations

• 90,000 - 130,000 USD

Benefits

• Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days
• Generous healthcare packages & mental health benefits
• 401K plus matching & equity grants for all new Smartlies
• Wellness benefit & learning reimbursement opportunities
• Volunteer time off days & company donation matching opportunities
• Stock options, medical/dental/vision insurances, retirement savings benefits, parental leave, 5 weeks vacation, unlimited sick days, life insurance, and disability benefits.

About the Company

• Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
• Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.
• Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
• Visit Smartly to learn more.

Equal Opportunity

• The processing of your information is described in our Candidate Privacy Notice.