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About the Role

We are seeking an End User Computing (EUC) Lead to oversee onsite Level 1 and Level 2 application and hardware support across multiple corporate offices. In this role, you will act as the senior technical escalation point, drive service delivery excellence, and ensure high-touch, "white-glove" support for our business units.

Responsibilities

• Investigate and resolve complex software and hardware issues for PC and iOS devices.
• Conduct on-site troubleshooting, utilizing effective communication and technical expertise to identify and resolve user problems promptly.
• Escalate critical issues to higher-level support as needed.
• Perform device builds and configurations, ensuring hardware and software meet company specifications and are ready for user deployment.
• Responsible for deploying and retiring IT hardware.
• Maintain accurate documentation of all support interactions, including troubleshooting steps, solutions, and resolution details.
• Collaborate with other IT team members and departments to resolve complex issues and ensure seamless technology integration.
• Stay up to date with the latest IT technologies, trends, and best practices through continuous learning and professional development.
• Provide white glove service, demonstrating professionalism, courtesy, and a positive attitude in all interactions with users.

Requirements

• Minimum 5+ years of experience in IT support, preferably in a deskside or help desk environment.
• Demonstrated experience troubleshooting and resolving complex software and hardware issues for PCs and iOS devices.
• Strong understanding of Windows operating systems, iOS software, and Office applications.
• Proficiency in multiple operating systems (Windows, Linux, macOS etc.) and knowledge of network protocols.
• Experience with virtualization technologies (VMware, Hyper-V) and cloud platforms.
• Strong scripting and automation skills (e.g., PowerShell, Bash).
• Excellent problem-solving, analytical, and critical thinking skills.
• A positive and solutions-oriented attitude with a commitment to providing exceptional white-glove customer service.
• Effective communication and interpersonal skills, with the ability to build rapport and collaborate with a diverse range of users.
• Proficient in documentation practices and maintaining accurate records.
• Ability to work independently and as part of a team, prioritizing tasks and managing time effectively.
• ITIL and ITSM experience with minimum of 2 years of large or medium scale IT shop.
• Applicants must be authorized to work for any employer in the U.S.
• Unable to sponsor or take over work authorization sponsorship now or in the future for this position.

Skills

• Intune
• SharePoint
• PowerBI
• Active Directory Users and Computers
• Service Management ticketing systems (Jira Service Management, ServiceNow, etc.)
• Office 365 email systems and configurations (email aliases, shared mailboxes, distribution lists, cloud permissions, and event resources)
• Windows operating systems
• iOS software
• Office applications
• Linux
• macOS
• Network protocols
• Virtualization technologies (VMware, Hyper-V)
• Cloud platforms
• PowerShell
• Bash
• ITIL
• ITSM

Location

• Onsite

Work Type

• Onsite
• Full-time

Experience Level

• 5+ years of experience in IT support
• 2 years of large or medium scale IT shop experience

Education Level

• CompTIA A+
• CompTIA Network+
• CompTIA Security +
• Equivalent IT certifications

Salary/Compensations

• $125,000 - $150,000

Benefits

• Competitive salary
• Opportunities for professional development and advancement
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability
• Long-term disability
• Company-match of 100% of a 6% contribution 401(k) plan
• Employee Assistance Plan
• Health Savings Account
• Flexible Spending Account
• Health Reimbursement Account
• Wellness program

About the Company

• Core Specialty offers a diversified range of property and casualty insurance products for small to mid-sized businesses.
• From underwriting offices spanning the U.S., the Company focuses on niche markets, local distribution, and superior underwriting knowledge, offering traditional as well as innovative insurance solutions to meet the needs of its customers and brokers.
• For further information about Core Specialty, please visit www.corespecialtyinsurance.com.
• In compliance with the Transparency in Coverage rule, issued in 2020 by US Departments of Health, Human Services, Labor and Treasury our health plan’s machine-readable files (MRFs) can be accessed via www.Cigna.com.

Equal Opportunity

• In compliance with the Transparency in Coverage rule, issued in 2020 by US Departments of Health, Human Services, Labor and Treasury our health plan’s machine-readable files (MRFs) can be accessed via www.Cigna.com.