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About the Role

Performs diagnostic, service, and installation of plumbing in residential and light-commercial environments. Ensures work is performed in accordance with relevant codes. Assembles, installs, or repairs pipes, fittings, or fixtures of heating, water, or drainage systems. Communicates with customers to answer questions, resolve problems, and ensure satisfaction. Promotes products and services. Works under the direction of the Field Supervisor or General Manager.

Responsibilities

• Analyzes, diagnoses, and resolves customer problems courteously, professionally, timely, and accurately.
• Identifies potential problems to prevent premature and unexpected breakdowns or callbacks.
• Maintains and repairs plumbing systems carrying water, steam, chemicals and fuel in heating, cooling, lubricating and other process piping systems.
• Repairs or replaces plumbing fixtures.
• Tests joints and pipe systems for leaks.
• Opens clogged drains.
• Measures, cuts, threads, bends, reams and installs pipe and pipe fittings.
• Inspects high pressure, air, steam, water and gas systems to ascertain malfunctions.
• Assembles pipe sections, tubing, or fittings, using couplings, clamps, screws, bolts, cement, plastic solvent, caulking, or soldering, brazing, or welding equipment.
• Welds small pipes or special piping, using specialized techniques, equipment, or materials.
• Locates and marks the position of pipe installations, connections, passage holes, or fixtures in structures.
• Installs pipe assemblies, fittings, valves, appliances such as dishwashers or water heaters, or fixtures such as sinks or toilets.
• Anchors steel supports from ceiling joists to hold pipes in place.
• Cuts openings in structures to accommodate pipes or pipe fittings.
• Measures, cuts, threads, or bends pipe to required angle.
• Installs underground storm, sanitary, or water piping systems.
• Reviews blueprints, building codes, or specifications to determine work details or procedures.
• Interprets drawings and specifications to determine layout requirements.
• Studies building plans and inspects structures to assess material and equipment needs.
• Fills pipes or plumbing fixtures with water or air and observes pressure gauges to detect and locate leaks.
• Directs helpers engaged in pipe cutting, preassembly, or installation of plumbing systems or components.
• Ensures company property, vehicles, and tools are being used, maintained and properly accounted for.
• Maintains current plumbing and/or gas license in accordance with governmental regulations.
• Follows standard procedures and processes.
• Ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed.
• Represents the company professionally, honestly, and ethically in all business matters and activities.
• Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately.
• Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately.
• Corrects substandard acts or conditions within area of control.
• Uses and maintains appropriate personal protective equipment (PPE).
• Complies with the general rules as prescribed by company program(s) procedure(s).
• Operates devices or equipment as prescribed by company program(s) or procedure(s).
• Participates in any safety initiatives, teams, or committees.
• Reports all injuries or incidents immediately.
• Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents.
• Does not perform any act that may endanger the safety or well-being of others.
• Works in compliance with applicable legislative requirements.

Requirements

• Holds master plumbing and/or gas license as required by governmental regulations.
• Must be willing to train new plumbers in technical skills and company procedures.
• Valid driver’s license with acceptable driving record.
• Available to work flexible hours and on-call shifts as needed.
• Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces.
• Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
• Ability to work in a variety of environmental conditions, including hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas.
• Ability to safely climb 300lb load capacity rated ladders.
• Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception.
• Ability to lift up to 100 pounds with assistance.
• Ability to lift and carry items weighing up to 50 pounds.

Skills

• Proficient mechanical aptitude.
• Ability to operate all necessary tools and equipment to perform various plumbing projects.
• Knowledge of machines and tools used in the construction or repair of houses, buildings and other structures.
• Working proficiency in basic mathematics and metric and standard measurements.
• Proficient at reading wiring diagrams and troubleshooting problems with plumbing systems and equipment.
• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns.
• Effective and efficient time-management and organizational skills.
• Familiar with the HVAC industry is preferred.

Location

• Richardson, TX

Work Type

• Full-time

Experience Level

• Minimum 6+ years experience

Education Level

• High school diploma or equivalent
• On-the-job and formal classroom training in plumbing work
• Plumbing and/or gas license
• EPA and safety certifications
• Current knowledge of and continuing education in national, state, and local plumbing code regulations

About the Company

• Service Experts Heating & Air Conditioning provides HVAC and plumbing maintenance and repair to homes and businesses.
• A strong focus on the customer experience has persisted throughout Service Experts’ history.
• Service Experts continues its strong focus on growth.
• Our goal is to be the best and biggest in the markets we serve.
• Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process.

Equal Opportunity

• Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.