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About the Role

The Software Engineer – Customer Contact Experience (CCX) supports designing, developing, implementing, and deploying scalable software solutions that meet customer requirements and support high availability environments. This role works across full-stack development and voice/SIP-based technologies, requiring the ability to contribute to diverse codebases and collaborate across multiple engineering initiatives. The position demands a well-rounded engineer comfortable moving between front-end, back-end, and communications-layer development, with an aptitude for learning new platforms and delivering reliable solutions in a dynamic environment.

Responsibilities

Develop software solutions that support engineering projects and meet customer requirements
Collaborate with technical teams to deliver effective technical solutions and continuously learn new technologies
Create clear documentation for software code, system designs, and business requirements
Contribute to technology strategy by understanding current technologies and supporting business goals
Present innovative ideas to improve systems, processes, or services based on industry research
Responsible for other duties/projects as assigned by business management as needed

Requirements

At least 18 years of age
Legally authorized to work in the United States

Skills

Full-Stack Development & Java Engineering
Cross-Team Collaboration
Communication
Customer Service
Analytics
Technical Writing
Databricks Platform (Preferred)
Snowflake Data Platform (Preferred)
Snowflake SQL & Data Modeling (Preferred)
Telecommunications & VoIP Knowledge (Preferred)
Accessibility Technology (Preferred)

Work Type

Travel Required

Experience Level

2-4+ years technical engineering experience

Education Level

Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent
Acceptable areas of study include Computer Science or Engineering

Salary/Compensations

$92,500 - $166,800
15% Corporate Bonus Target

Benefits

Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs

About the Company

T-Mobile US, Inc. (NASDAQ: TMUS), headquartered in Bellevue, Washington, is America’s supercharged Un-carrier, connecting millions through its strong nationwide network and flagship brands, T-Mobile and Metro by T-Mobile. Customers benefit from an unmatched combination of value, quality, and exceptional service experience.
TMUS Global Solutions is a world-class technology powerhouse accelerating the company’s global digital transformation. With a culture built on growth, inclusivity, and global collaboration, the teams here drive innovation at scale, powered by bold thinking. TMUS India Private Limited operates as TMUS Global Solutions.

Equal Opportunity

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.
We take equal opportunity seriously—by choice. We are an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by applicable local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.