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About the Role

Sitetracker is seeking a highly strategic Technical Account Manager who fluently speaks both Spanish & Italian to deliver unparalleled guidance to our largest customers, driving pivotal outcomes across adoption, retention, and services growth. This role blends strategic consulting, technical leadership, and customer transformation, offering significant autonomy and executive exposure as you shape success for our most strategic accounts and directly impact business growth.

Responsibilities

Operate as a critical strategic advisor, providing specialized guidance that empowers customers to navigate intricate business and technology transformations.
Leverage deep consulting expertise, technical leadership, change management acumen, and value realization capabilities.
Directly impact customer outcomes, enhance retention, uncover expansion opportunities, and drive long-term growth of annualized services business by maximizing platform utilization and ensuring measurable business value realization.
Influence customers toward optimal solutions, even when their initial direction may not lead to desired outcomes.
Connect Sitetracker's product capabilities directly to customer business goals and operational improvements.
Facilitate complex decision-making processes across diverse stakeholder groups.
Drive measurable customer outcomes and influence executive and operational stakeholders to change direction based on demonstrated business value, reducing risk or expanding opportunity.
Proactively improve customer outcomes, adoption, and ROI through expert consulting and guidance.
Explain fundamental architecture concepts, integration patterns, data flows, and platform considerations with confidence.
Challenge technical recommendations and effectively facilitate technical decision-making processes.
Articulate the crucial business implications of various technical decisions.
Independently facilitate advanced solution design discussions, including integrations, data architecture, and platform scalability.
Successfully guide customers through technically complex decisions, adeptly balancing both business and technical requirements.
Support organizational change initiatives during critical technology implementations.
Identify potential adoption risks and develop robust mitigation strategies.
Understand the profound relationship between user adoption, platform usage, and overall business outcomes.
Demonstrate a structured and repeatable approach to organizational change management.
Coach executive sponsors and business leaders on effective strategies to drive organizational change within their teams.
Identify and implement significant improvements without direct instruction.
Proactively address potential risks or opportunities before they escalate.
Take full ownership of outcomes, consistently following through without requiring significant oversight.
Consistently identify opportunities to improve customer outcomes, delivery processes, or business results beyond assigned responsibilities.
Create new approaches, frameworks, or best practices that are successfully adopted by customers, teams, or the organization.
Immerse yourself in strategic accounts, serving as a trusted advisor and identifying key challenges and opportunities for value realization.
Proactively guide customer discussions, connecting Sitetracker capabilities to specific business goals and potential operational improvements.
Assess existing customer adoption trends and identify initial risks or opportunities for improvement.
Drive measurable business outcomes and increased platform utilization across strategic accounts, contributing to customer value realization.
Lead technical solution discussions, translating complex considerations into clear business implications.
Develop and initiate tailored adoption strategies and change management plans for strategic accounts, coaching customer stakeholders on best practices.
Maximise customer retention and contribute to annualised services growth, actively identifying and closing expansion opportunities.
Serve as a preeminent strategic advisor, driving complex business and technology transformations with a structured approach and measurable impact.
Champion continuous improvement by creating and implementing new approaches and best practices that elevate customer success and influence organizational strategy.

Requirements

Fluent in Spanish and Italian.
Experience in strategic consulting.
Technical leadership capabilities.
Change management acumen.
Value realization capabilities.
Ability to influence customers toward optimal solutions.
Ability to connect product capabilities to customer business goals.
Ability to facilitate complex decision-making processes.
Ability to drive measurable customer outcomes.
Ability to explain fundamental architecture concepts, integration patterns, data flows, and platform considerations.
Ability to challenge technical recommendations.
Ability to facilitate technical decision-making processes.
Ability to articulate business implications of technical decisions.
Ability to facilitate advanced solution design discussions.
Ability to guide customers through technically complex decisions.
Ability to support organizational change initiatives.
Ability to identify adoption risks and develop mitigation strategies.
Ability to understand the relationship between user adoption, platform usage, and business outcomes.
Ability to demonstrate a structured approach to change management.
Ability to coach executive sponsors and business leaders.
Ability to identify and implement improvements without direct instruction.
Ability to proactively address risks or opportunities.
Ability to take ownership of outcomes.
Ability to identify opportunities for improvement.
Ability to create new approaches, frameworks, or best practices.

Skills

Spanish
Italian
Strategic Consulting
Value Leadership
Technical Leadership
Solution Leadership
Organizational Change Management
Adoption Leadership
Growth Mindset
Initiative
Continuous Improvement

Location

EMEA

Work Type

Full-time

Experience Level

Senior