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About the Role

The Clinical Coordinator Department Manager oversees the Clinical Coordination team, ensuring accurate appointment scheduling, preparation, and support. This leadership role focuses on operational oversight, training, process optimization, and cross-departmental collaboration to deliver compliant and efficient clinical coordination.

Responsibilities

• Lead, mentor, and develop Clinical Coordinators.
• Conduct regular 1:1s, performance reviews, and training.
• Oversee team scheduling, workload balancing, and coverage.
• Support onboarding and competency development for new team members.
• Foster a positive, efficient, and collaborative culture.
• Ensure all appointments meet readiness requirements.
• Schedule appointments timely, efficiently, and accurately.
• Monitor real-time schedule activity and readiness metrics.
• Track cancellations, reschedules, and visit delays.
• Analyze recurring scheduling and readiness barriers.
• Identify trends and operational friction points.
• Develop preventive strategies and implement workflow updates.
• Support system optimization, automation initiatives, and process refinements.
• Partner across multiple departments for seamless patient flow.
• Serve as an escalation point for complex coordination needs.
• Communicate trends, risks, and updates to leadership.
• Monitor and report team performance and operational health indicators.
• Provide weekly insights, prevention actions, and performance updates to leadership.
• Ensure accurate documentation standards in CareStack and Healier.

Requirements

• 5+ years in dental, medical, or clinical scheduling/coordination.
• Minimum 2 years leadership experience.
• Experience with CareStack, or similar EMR platforms and Google Suite required.
• Strong understanding of medical/dental workflows, pre-med & medical clearance processes, insurance verification, lab case coordination, and multi-facility scheduling.
• Demonstrated success managing remote teams, coaching performance, and implementing process improvements.
• Excellent communication and relationship-building skills.
• Strong organizational and prioritization abilities.
• Ability to remain calm and solution-focused in a fast-paced environment.
• Requires reliable internet access.
• Requires ongoing communication via virtual platforms.
• Occasional travel may be required.

Skills

• Leadership & team development
• Proactive problem solving & root-cause thinking
• Workflow optimization & accuracy
• Accountability & attention to detail
• Efficient decision-making & prioritization
• Cross-functional collaboration
• Service-minded communication with professionalism and empathy

Location

• Remote (U.S.)

Work Type

• Full-Time
• Exempt
• Remote

Experience Level

• 5+ years in dental, medical, or clinical scheduling/coordination
• 2+ years leadership experience

Salary/Compensations

• $25.00-$27.00/hr

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) plan (with 3% match)
• Life Insurance
• Generous Paid Time Off