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About the Role

Redpanda is pioneering the Agentic Data Plane (ADP), a new category in AI infrastructure that simplifies and secures the connection of AI agents with enterprise data and systems. Our multi-modal data streaming engine empowers agentic applications to reason and act in real-time with speed, autonomy, and precision. Global leaders rely on Redpanda to process vast amounts of data daily. We are a diverse, people-first organization backed by premier venture investors.

Responsibilities

Own and manage a portfolio of renewal opportunities across SMB and mid-market accounts, ensuring timely and accurate renewal execution.
Partner with Customer Success Managers and Account Executives to identify at-risk accounts early and develop retention strategies.
Drive renewal forecasting accuracy by maintaining up-to-date opportunity data in Salesforce.
Lead commercial conversations with customers around contract terms, pricing, and multi-year options.
Identify and execute upsell and expansion opportunities at renewal time in collaboration with the sales team.
Work cross-functionally with Finance, Legal, and Deal Desk to ensure contracts are processed accurately and on time.
Track and report on renewal metrics including net revenue retention (NRR), churn, and on-time renewal rate.
Continuously improve renewal processes, playbooks, and templates to scale the program.

Requirements

5-7 years of experience in a renewals, inside sales, account management, or customer success role at a SaaS company.
Demonstrated ability to manage a high-volume pipeline and consistently hit quota or renewal targets.
Strong organizational skills with the ability to prioritize and juggle multiple accounts and deadlines simultaneously.
Clear, professional communication skills — written and verbal — with comfort leading customer-facing conversations.
Experience working in Salesforce or a comparable CRM to manage pipeline and forecast.
A collaborative mindset and eagerness to work cross-functionally in a fast-moving environment.

Skills

Salesforce
Customer Retention
Data-driven Selling
Contract Negotiation
Forecasting
Upselling
Cross-functional Collaboration

Location

Austin, TX

Work Type

Hybrid
On-site (minimum 3 days/week)

Experience Level

Early-stage SaaS career

Salary/Compensations

$105,000 (base salary, excluding bonus and/or commission)

About the Company

Redpanda is pioneering the Agentic Data Plane (ADP) - a new category in AI infrastructure that makes it simple and secure to connect AI agents with enterprise data and systems.
Built on a multi-modal data streaming engine, Redpanda empowers agentic applications that reason and act in real-time with speed, autonomy, and precision.
Global leaders including Activision Blizzard, Cisco, Moody's, Texas Instruments, Vodafone and 2 of the top 5 banks in the U.S. rely on Redpanda to process hundreds of terabytes of data a day.
Backed by premier venture investors Lightspeed, GV and Haystack VC, Redpanda is a diverse, people-first organization with teams distributed around the globe.
Join Redpanda if you’d enjoy being part of a fast-moving, diverse, people-first organization with team members around the globe and a culture based on trust, transparency, communication, and kindness.
You'll dive into a nimble, high-impact team with the latest AI tools — and the budget to actually use them.