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About the Role

Hope House is an abstinence-based, recovery-focused shelter supporting adults experiencing homelessness and addiction. The Case Manager reports to the Hope House Program Manager and supports programmatic operations by providing case management and recovery-focused services to participants. This position ensures safe operations, consistent implementation of program policies, accurate data collection and reporting, and high-quality participant engagement. The main goal is to address the needs of shelter participants and cultivate a transformational community to support their transition to drug treatment or stable/permanent housing and self-sufficiency.

Responsibilities

Manage an assigned caseload of up to 25 program participants.
Conduct interviews and administer assessments to understand client needs, situations, and potential risks.
Gather relevant information about the client’s background, family dynamics, living conditions, or any other relevant factors.
Create an Individual Transition Plan outlining specific goals, objectives, and interventions.
Establish and maintain relationships with partner organizations and referring agencies.
Monitor participant progress and reassess needs to ensure goal plan relevance and effectiveness.
Educate and empower participants with knowledge and skills for self-sufficiency.
Respond to and manage crisis situations.
Maintain appropriate, professional, and ethical boundaries.
Be punctual, flexible, and reliable.
Maintain accurate participant records on The Salvation Army Social Services Database and other required systems.
Attend all required staff, Corps, and Divisional meetings and training.
Facilitate small group instruction and facilitation as indicated on the program schedule.
Attend community-based meetings as needed or requested by management.
Identify appropriate resources, programs, and services and make referrals.
Coordinate with various service providers to ensure holistic needs are met.
Assist in planning, preparation, and execution of special functions.
Drive and/or escort participants to appointments or services.
Perform data entry, data collection, and data reporting.
Support program operations as staffing needs require.
Perform other reasonably related duties as assigned by the Program Director or Program Manager.
Perform other related duties as required.

Requirements

Minimum of two years of experience providing social services to marginalized populations, specifically adults in recovery, reentry, or drug treatment.
Minimum of one year experience providing case management or demonstrated experience in peer mentorship, group facilitation, treatment plans, or working with program participants.
Experience and ability to work successfully with issues of substance abuse, mental illness, and other potential barriers to self-sufficiency.
High school diploma or equivalent.
CA Driver's License.
Ability to lift up to 25 lbs. (usually file boxes).
Qualified individuals must be able to perform the essential duties of the position with or without accommodation.
Employee acknowledges The Salvation Army’s religious purpose and status as a church.
Employee agrees that their relationship with The Salvation Army as an employee shall not undermine its religious mission.
Employee agrees and understands that their work-related conduct must not conflict with, interfere with, or undermine religious programs or The Army’s religious purposes.
Employment is of an “at-will” nature.

Skills

Strong verbal and written communication skills.
Proficiency in Microsoft Suite (Outlook, Excel, Word, Power Point).
Strong data entry, data collection, and data reporting skills.
Ability to work with adults with extreme behavioral health challenges.
Ability to have a flexible work schedule.
Ability to express empathy and foster a collaborative alliance.
Excellent organizational skills.
Ability to work under pressure with little direct supervision.
Excellent time management skills.
Strong electronic communication skills.
Knowledge of San Francisco social services, government resources, community resources, healthcare services, mental health support, and housing services.
Knowledge of co-occurring disorders and trauma-informed environment.
Culturally competent and able to work with a highly diverse population.

Location

San Francisco

Work Type

Full-time

Experience Level

Minimum of two years of experience providing social services
Minimum of one year experience providing case management

Education Level

High school diploma or equivalent
Associate’s Degree (Preferred)
Bachelor’s Degree (Preferred)
Community Health Worker Certificate (Preferred)
Certified Alcohol and Drug Counselor (Preferred)

Benefits

First Aid and CPR certification (company provided)
Tuberculosis clearance (company provided)

About the Company

Hope House is an abstinence-based, recovery-focused shelter that supports the housing and recovery needs of adults experiencing homelessness and struggling with addiction.
The program is designed to guide participants on their journey toward recovery, stability, and self-sufficiency.
Onsite services include case management, life skills, recovery support, benefits acquisition, and connections to withdrawal management and detox, as well as streamlined access to residential drug treatment.
The program also helps participants secure placement into sober living, permanent supportive housing or other suitable opportunities.
The Salvation Army Social Services Database
The Salvation Army