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About the Role

As a Technical Sales Specialist, you will support our client’s suite of products and services, providing tailored product/service options to meet customer needs. This role involves connecting with customers, analyzing their needs, and offering customized solutions. We are looking for an agile, self-driven individual with strong communication skills, a passion for sales, and the ability to build rapport and deliver consistent results.

Responsibilities

Connect with customers from coast-to-coast.
Conduct outbound calls for customer retention, sales, and services.
Promote and recommend the latest products and services to customers on outbound sales queues.
Manage call flows, provide first call resolution, and satisfy customer expectations.
Understand customer situations and needs while providing customized solutions.
Educate customers on products and services to create demand and execute business strategies that meet or exceed financial objectives.
Meet key performance indicators.
Follow up with customers to ensure satisfaction and expand sales opportunities.
Take accountability and resolve customer issues efficiently and effectively.
Accurately resolve customer questions with a high level of professionalism.
Accurately document customer interactions within the appropriate systems.
Communicate effectively to customers regarding account information, products, pricing, and promotions.
Maintain a high level of competition and product knowledge.
Maintain a high level of confidentiality.
Perform other job tasks as required.

Requirements

Experience in Customer Care, Retention, Inbound Sales, or Outbound Sales is an asset.
A flexible schedule, including evenings and weekends.
An ability to build rapport with customers.
An ability to navigate multiple computer systems.
High-speed internet with a minimum 30mb/s download and 10mb/s upload speeds (No Satellite Internet).
A private physical space free of distraction, large enough for a PC and Monitor, near a router or modem.
Must be connected via Ethernet port, not Wi-Fi.
Ability to download and use the Google Authenticator app.
Must have iOS 11 or Android version 10 (or newer).

Skills

Strong communication skills
Sales passion
Ability to build rapport
Agile
Self-driven
Empathetic
Outgoing
Patient
Genuine
Motivated

Location

Alberta, Canada
Ontario, Canada
New Brunswick, Canada

Work Type

Remote
6 Month Contract
Full-time

Experience Level

Not specified

Education Level

Not specified

Salary/Compensations

Ontario - $19.35/Hour + Commission
Alberta & New Brunswick - $16.20/Hour + Commission

Benefits

Attractive Monthly Compensation Plans with no minimum sales threshold
Incremental monthly incentive programs for sales performance delivery
EPP (Employee Purchase Plan) with material monthly discount post 6 months employment.
Several local and national discount programs accessible through our Employee Perks Program

About the Company

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.
We are part of an inclusive, adaptable, and forward-thinking organization.
NTT DATA offers ongoing opportunities to grow careers with barrier-free learning and multiple self-learning tools.
We are a global organization with an inclusive working environment where employees can be their best selves.
We are committed to building a people-focused environment.
We are a global pioneer with exposure to Fortune 500 clients and world-leading global technology partners.
We work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Equal Opportunity

We are committed to providing an environment free of unfair discrimination and harassment.
We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.