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About the Role

TTEC Digital is seeking a high-performing Enterprise Account Executive to drive new business growth across our CCaaS and Customer Experience solutions portfolio. This is a hunter-focused individual contributor role responsible for identifying, developing, and closing new logo opportunities within enterprise and upper mid-market organizations. Success requires a consultative approach, executive-level relationship building, and the ability to position both technology and professional services solutions.

Responsibilities

Generate new business revenue through the sale of CCaaS, AI, customer experience, and digital transformation solutions
Develop and execute strategic account plans to identify and penetrate target accounts
Prospect and create pipeline through outbound business development activities, partner relationships, networking, referrals, and industry engagement
Engage executive stakeholders, including CIOs, COOs, Customer Experience leaders, Contact Center leaders, and Operations executives
Lead complex sales cycles from initial discovery through contract negotiation and close
Collaborate with Solution Architects, Consulting, Delivery, and Partner teams to develop tailored customer solutions
Position multi-vendor CCaaS and CX solutions aligned to customer business objectives
Manage sales opportunities, forecasting, and pipeline activity within CRM systems
Respond to RFPs, develop business cases, and present solution recommendations to executive audiences
Consistently achieve or exceed annual revenue and quota targets
Establish trusted advisor relationships with customers and technology partners

Requirements

10+ years of mid market to enterprise level consultative solution-selling experience
4+ years sales experience in CCaaS, Contact Center, CX, SaaS, Customer Service Technology
Proven success generating net-new business opportunities and closing complex enterprise deals
Demonstrated track record achieving or exceeding sales quotas
Experience managing multi-stakeholder sales processes with enterprise organizations
Strong understanding of customer experience operations, contact center modernization, cloud migration, AI, automation, or related technologies
Ability to engage executive decision-makers and influence business outcomes
Experience coordinating cross-functional teams throughout the sales process
Strong presentation, negotiation, communication, and relationship-building skills
Hunter mentality with a passion for creating opportunities
Self-starter who operates effectively with minimal direction
Strong business acumen and consultative selling skills
Highly organized with disciplined pipeline management
Comfortable navigating ambiguity and building new markets
Team-oriented collaborator who works effectively across sales, consulting, delivery, and partner organizations

Skills

CCaaS
Customer Experience
AI
Digital Transformation
Consultative Selling
Executive Relationship Building
CRM
RFP Response
Business Case Development
NICE CXone
Genesys Cloud
Zoom Contact Center
Five9
Cisco
Microsoft
Google
Cognigy

Location

Remote

Work Type

Full-time

Experience Level

10+ years of mid market to enterprise level consultative solution-selling experience
4+ years sales experience in CCaaS, Contact Center, CX, SaaS, Customer Service Technology

Salary/Compensations

$135,000 - $170,000 a year

Benefits

Eligible to participate in an annual incentive program
Medical, dental, vision
Tax-advantaged health care accounts
Financial and income protection benefits
Paid time off (PTO) and wellness time off

About the Company

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

Equal Opportunity

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability.
TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce.
We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.