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About the Role

The BDC Representative focuses on understanding and meeting customer needs, projecting a professional company image, and upholding organizational goals and values.

Responsibilities

• Schedule new car delivery customers' first service appointment.
• Learn how customers define values and design a personalized contact strategy.
• Communicate with customers via email, phone, and website.
• Make proactive outbound calls to schedule regular maintenance, recalls, and preventive services.
• Respond to inbound customer requests and questions.

Requirements

• Genuinely customer-oriented with the ability to readily establish rapport.
• Ability to project a professional company image through telephone interaction and written communication.
• Well-developed team member skills.
• Working knowledge of computerized software systems.
• Well-developed customer service and telephone skills.
• Ability to display energy and enthusiasm.
• Ability to maintain a high level of productivity and self-direction.
• Ability to uphold organization's goals and values.
• Clear communication skills.

Skills

• Customer service
• Telephone skills
• Computerized software systems
• Communication skills

Work Type

• Fast-paced environment