Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Raith America, Inc. has a full-time vacancy in Houston, Texas for a Field Service Engineer. You will work out of your home office within commuting distance of Houston to support our customers in the Americas.

Responsibilities

• Provide remote and on-site support for hardware and software related issues on Raith systems.
• Perform instrument installations, qualifications, updates, upgrades, maintenance and repairs.
• Utilize technical expertise to gather and interpret system data to solve complex equipment issues quickly and effectively with support from Raith Technical Support Specialists.
• Become an expert in operating and support Raith systems through our comprehensive internal and on-site training program.
• Provide feedback for Continuous Improvement on systems and procedures.
• Communicate with colleagues and customers at a professional and proactive level.
• Over time, advance your career by becoming an expert in supporting multiple Raith product lines and providing escalation support for the most challenging issues.

Requirements

• Associate or bachelor’s degree in an Engineering or science-related field.
• Mechanical or Electrical Engineering degree preferred.
• Military experience a plus.
• 2 to 5 years practical engineering experience requested.
• Exceptional team working and communication skills are critically important as well as being solution driven and customer oriented.
• Outstanding independent problem-solving skills using root cause analysis methods.
• Experience in servicing precision equipment (installation, maintenance, troubleshooting and repairs).
• Proficiency with electronic test equipment and hands-on mechanical experience with semiconductor instrumentation.
• Knowledge of ultra-high vacuum systems, high voltage supplies, robotics, electromechanical systems or precision stages is preferred.
• Experience servicing SEM/FIB/TEM instruments is a plus.
• Ability to travel locally and occasionally to other locations in the Americas and Europe.

Skills

• Hardware and software support
• Instrument installation, qualification, updates, upgrades, maintenance, and repairs
• Technical expertise
• System data interpretation
• Problem-solving
• Continuous Improvement feedback
• Professional and proactive communication
• Operating and supporting Raith systems
• Root cause analysis
• Servicing precision equipment
• Electronic test equipment proficiency
• Hands-on mechanical experience
• Semiconductor instrumentation
• Ultra-high vacuum systems knowledge
• High voltage supplies knowledge
• Robotics knowledge
• Electromechanical systems knowledge
• Precision stages knowledge
• SEM/FIB/TEM instrument servicing

Location

• Houston, Texas
• Remote (home office within commuting distance of Houston)

Work Type

• Full-time
• Remote (home office)

Experience Level

• 2 to 5 years practical engineering experience

Education Level

• Associate or bachelor’s degree in an Engineering or science-related field
• Mechanical or Electrical Engineering degree preferred

About the Company

• World-leading high-tech company developing maskless nanofabrication systems and characterization solutions.
• Dynamic environment at the forefront of tomorrow’s technological advances on a global scale.
• Seeking challengers ready to shape the future.
• Thrive in visionary and collaborative environments.
• Innovative force.
• 450-strong team.