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About the Role

As a Site Reliability Engineer (SRE) at Altera, you will ensure the reliability, scalability, and performance of our hosted healthcare platforms by blending software and systems engineering. You will enhance service availability, automate operations, improve customer experience, and provide technical leadership in monitoring, troubleshooting, incident response, and continuous improvement across cloud and hybrid environments.

Responsibilities

Maintain and improve the reliability, availability, and performance of production environments.
Lead the investigation and resolution of complex application, database, and infrastructure issues.
Participate in incident management, conduct root cause analysis (RCA), and contribute to post-incident reviews.
Define and measure Service Level Indicators (SLIs) and Objectives (SLOs).
Develop proactive monitoring and alerting strategies.
Automate operational tasks using scripting and Infrastructure-as-Code (IaC).
Partner with engineering and cloud teams to refine deployment, monitoring, and support processes.
Provide technical leadership during major incidents and act as a key escalation point.

Requirements

7+ years of experience supporting enterprise applications, infrastructure, or cloud environments.
Strong experience with APM tools such as LogicMonitor, AppDynamics, Azure Monitor, SentryOne, Dynatrace, Datadog, or New Relic.
Deep knowledge of Windows Server administration, IIS, .NET applications, Windows Clustering, MSMQ, Event Logs, and PerfMon.
Strong SQL Server experience, including performance tuning, query optimization, blocking analysis, and Always On Availability Groups.
Experience with Azure cloud environments.
Solid understanding of networking fundamentals (DNS, TCP/IP, load balancing, firewalls).
Familiarity with ServiceNow (or other ITSM platforms) and ITIL principles.

Skills

Scripting with PowerShell, Python, or similar languages.
Infrastructure as Code (Terraform, ARM Templates, Bicep).
CI/CD pipelines and deployment automation (Azure DevOps, GitHub Actions).
Kubernetes and containerized workloads.
Implementing SLOs, SLIs, and Error Budgets.
Healthcare technology or patient care environment experience.

Location

Remote
United States

Work Type

Remote
Full-time

Experience Level

7+ years of experience

Education Level

Bachelor's Degree in Computer Science, Information Technology, or Engineering preferred; equivalent professional experience will be considered.

Benefits

Competitive compensation and benefits package.

About the Company

At Altera Digital Health, you will have the opportunity to profoundly impact the lives of patients by empowering healthcare providers to deliver superior care.
Join a passionate and gifted team committed to innovation and excellence.
We offer a competitive compensation and benefits package and the opportunity to work in a fast-paced and dynamic environment.
At Harris, we believe great people build great software.
We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers.
Our teams enjoy a supportive, award‑winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries.
We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long‑term stability alongside entrepreneurial autonomy.
In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and—most importantly—a culture that values people, curiosity, and having fun while doing great work.
Follow us on LinkedIn to learn more about our culture, values, and career opportunities.
As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.

Equal Opportunity

Harris is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Applicants who require a reasonable accommodation due to a disability may contact us by email at HarrisTalentAcquisition@harriscomputer.com.
Accommodation requests may be made at any time.
Know Your Rights Poster EO 13496: Notification of Employee Rights under Federal Labor Laws
Our commitment to fair and equitable hiring.