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About the Role

To lead initiatives and projects requiring senior-level support due to complexity, partner engagement, and urgency. Provide specialized expertise in Quality Improvement, focusing on industrial engineering principles, process mapping, data analysis, and public health unit engagement. Lead the development of quality improvement tools and processes for a provincial approach, contributing to the review of evidence-based literature, risk assessments, and surveys. Develop and implement guidelines, tools, studies, reports, and publications to support initiatives. Work with partners to identify gaps, strengthen systems, build capacity, and promote quality improvement in public health practice.

Responsibilities

Lead initiatives and projects requiring senior-level support due to multiple partners, jurisdictions, visibility, urgency, or complexity.
Respond to urgent matters in the field and provide expert advice to local authorities.
Provide technical and administrative guidance to staff, including work schedules, task monitoring, and quality issue resolution.
Offer advice, information, and consultation to clients on complex quality improvement, process optimization, and data analysis topics.
Develop system survey tools, risk assessments, and analysis to support decision-making.
Develop quality improvement and process optimization tools, resources, and reports for public health units to support provincial program implementation.
Identify and highlight changes and developments in best practices, supporting the MOH, Health Units, and partners to ensure evidence-informed policy and practice.
Ensure adherence to privacy requirements under PHIPA, government guidelines, regulations, and best practices.
Provide input into the development of ministry policies, legislation, and standards through quality improvement advice.
Develop and maintain relationships with public health units, provincial ministries, academic institutions, professional societies, and relevant organizations.
Collaborate closely with team members and internal PHO counterparts.
Develop and maintain strong relationships with external partners, including public health units and provincial agencies.
Assist with provincial coordination and collaborate with health units on quality improvement.
Provide technical and scientific interpretation and consultative advice on behalf of PHO to various stakeholders on quality improvement.
Prepare or contribute to briefing notes, letters, speeches, presentations, reports, summaries, and position papers for senior management.
Participate in issues management by providing technical input for public inquiries.
Participate in committees and task forces, maintaining liaison with colleagues, MOH, other ministries, professional associations, universities, and provincial counterparts.
Retrieve data, perform statistical analyses, conduct research, assess and synthesize results, and provide advice to PHUs, MOH, and clients.
Conduct analyses and design reports for client use, developing or adapting new technology and analytical software.
Perform other duties as assigned.

Requirements

Master's degree in a field related to public health, quality improvement, engineering, or health management.
Minimum of five (5) years of experience after degree completion in the practical application of knowledge to quality improvement.
Knowledge of quality improvement practices/procedures to design, plan, and implement initiatives and conduct qualitative and quantitative analysis.
Knowledge of quality improvement health practice, policy, legislation, emerging trends, and research topics.
Knowledge of quality improvement research methodology, tools, and techniques, particularly for analyzing and advancing quality improvement across the public health system.
Knowledge of provincial public health programs and the use of various data collection tools.
Knowledge and understanding of privacy requirements under PHIPA, government legislation, regulations, guidelines, and best practices involving personal health information.
Skill using various computer systems and software programs including database management, word processing, spreadsheet, and presentation applications (MS Office).
Interpersonal, leadership, team building, and relationship building skills.
Written communication skills to compile information and prepare detailed scientific, technical, and research reports, summaries, and presentations.
Oral communication and interpersonal skills to respond to staff/client inquiries and maintain effective linkages.
Oral communication and interpersonal skills to participate in the development and delivery of in-service and continuing education sessions.
Ability to develop and implement tools, studies, reports, and publications.
Ability to develop and maintain effective relationships with clients, partners, and collaborators.
Ability to work closely with clients to understand their specific needs and assist in defining them.
Ability to interact with public health units, relevant provincial/federal agencies, health care professionals/officials, and local authorities.
Ability to manage client requests and projects in a timely manner, communicating project status effectively.
Ability to proactively anticipate needs and provide tools, resources, or support to Public Health Units and MOH.
Ability to work within an agency framework with a high degree of independence and initiative.
Ability to seek advice and assistance from Manager, Director, or other senior staff for complex situations.
Ability to determine project/study issues, priorities, and next steps.
Judgement required when selecting and providing technical and consultative advice.
Ability to provide subject matter expertise on quality improvement and develop tools/resources.
Accountable for identifying and highlighting changes and developments in best practice.
Accountable for reviewing proposals and reports from other ministries and agencies regarding public health implications.
Ability to provide technical and administrative guidance to teams to ensure timelines and deliverables are met.
Ability to mentor and guide more junior-level staff.
Ability to maintain and upgrade skills of public health professionals through education delivery.
Ability to share information and provide updates at team meetings.

Skills

Quality Improvement
Industrial Engineering Principles
Process Mapping
Data Analysis
Public Health
Database Management
Word Processing
Spreadsheet Applications
Presentation Applications
MS Office
Interpersonal Skills
Leadership Skills
Team Building Skills
Relationship Building Skills
Written Communication Skills
Oral Communication Skills
Research Methodology
Statistical Analysis

Location

Toronto

Work Type

Contract
Part time

Experience Level

Senior
Minimum of five (5) years’ experience after completion of degree

Education Level

Master’s degree

Salary/Compensations

$90,617.00 - $126,869.00

About the Company

Public Health Ontario (PHO) is an agency of the Government of Ontario dedicated to protecting and promoting the health of all Ontarians and reducing inequities in health.
We link public health practitioners, front-line health workers and researchers to the best scientific intelligence and knowledge from around the world.
With our partners in government, public health and health care, we provide the scientific evidence and expert guidance that shapes policies and practices for a healthier Ontario.
PHO has locations across Ontario, including 11 laboratory sites.

Equal Opportunity

PHO is committed to ensuring equity in employment.
Our goal is to create a diverse, inclusive workforce that reflects the communities we serve and to ensure our services and communications are accessible to all individuals.
Any candidate who requires a job posting in an alternative format may email a request to HR_Inquiries@oahpp.ca.
Once an applicant has been selected for an interview, they can inform PHO about any accommodations they may require at any stage of the interview process.