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About the Role

Zendesk is seeking a Sr. Workplace Events Specialist to design and deliver high-impact, inclusive employee events and connection programs that strengthen culture, drive engagement, and support the company's strategy of building human-centered experiences. The role involves 75% event planning and execution and 25% workplace operations support.

Responsibilities

• Lead end-to-end planning and execution of employee events and connection programs for the San Francisco office.
• Own local event logistics for San Francisco, including vendor coordination, space setup, signage, staffing, on-site execution, and safety/security compliance.
• Serve as the planning partner for AMER and LATAM offices, developing event structure, guidance, templates, and best-practice playbooks.
• Advise on regional event execution while local logistics remain the responsibility of those offices.
• Support the Global Events Lead in shaping the global events vision, program frameworks, and scalable approaches.
• Manage the event lifecycle, including calendar planning, registration, internal communications, pre-event briefs, post-event debriefs, and metrics-driven recommendations.
• Track event budgets and vendor invoices for SF events, maintain vendor relationships, and assist with invoice reconciliation and budget stewardship.
• Provide general Workplace Team support, including covering the front desk, managing ticket queues, and maintaining workplace documents and communications.

Requirements

• Minimum 4+ years’ professional experience in events planning, workplace events, facilities/office coordination, hospitality, or related fields, with direct experience running employee programs preferred.
• Demonstrated event execution and vendor management experience (RFPs, quotes, contracting, invoice reconciliation, and budget stewardship).
• Strong project-management skills and attention to detail, with experience managing multiple simultaneous events and operational tasks.
• Excellent written and verbal communication skills, comfortable interacting with employees and leaders at all levels.
• Experience with Google Workspace.
• Familiarity with Workplace platforms (e.g., Zendesk, Asana, Gable, etc.).
• Practical knowledge of workplace operations and building systems (e.g., S2 access control).
• Experience coordinating with landlords and facilities vendors.
• Positive, service-first attitude; able to problem-solve under pressure and adapt to changing priorities.
• AI literacy: Comfortable using AI tools and automation to improve event workflows, communications, and measurement.
• Understand how AI can support personalization, content generation, and operational efficiency and can adapt processes to leverage these capabilities responsibly.

Skills

• Event Planning
• Event Execution
• Vendor Management
• Project Management
• Attention to Detail
• Written Communication
• Verbal Communication
• Google Workspace
• Workplace Platforms
• Workplace Operations
• Building Systems
• AI Tools
• Automation

Location

• San Francisco

Work Type

• Onsite
• Full-time

Experience Level

• 4+ years professional experience

Salary/Compensations

• $32.21 – $48.56 hourly

Benefits

• Bonus
• Benefits
• Related incentives

About the Company

• Zendesk is on a mission to power exceptional service for every person on the planet, accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences.
• Zendesk software was built to bring a sense of calm to the chaotic world of customer service.
• Zendesk believes in offering our people a fulfilling and inclusive experience.
• Our hybrid way of working enables us to purposefully come together in person to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
• Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events.
• With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team.
• Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.
• Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.

Equal Opportunity

• Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.
• Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
• We are an AA/EEO/Veterans/Disabled employer.
• Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.