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About the Role

As a Front-Line Customer Service Representative, you will be responsible for maintaining optimal services and providing valuable customer service. Schedules may include weekends, holidays and floating to nearby stores when needed.

Responsibilities

• Effectively identifies and responds to customers’ needs.
• Processes customer transactions including check cashing, money transfers, bill payment and selling pre-paid products.
• Opens new preferred customer accounts and issues preferred customer cards.
• Ensures completion of customer transactions in a timely and courteous manner.
• Establishes and maintains customer accounts by updating information.
• Maintains working knowledge of all Payomatic’s products and services.
• Responds to customers’ inquiries regarding their accounts or Payomatic’s products and services.
• Promotes Payomatic’s services by offering customers information on valuable services.
• Performs check verification using the Loss Prevention Department.
• Sells money orders, postage stamps, Metro cards etc.
• Maintains a safe and secure work environment by following Payomatic’s safety/security policies and procedures.
• Follows all Company’s cash handling procedures.
• Maintains cleanliness and organization of the Secure (teller) Area.
• Performs routine store cleaning duties including sweeping and mopping, wiping down surfaces, and maintaining a professional customer environment.
• Empties trash receptacles, replaces liners, and transports garbage to designated disposal areas.
• Cleans and restocks restrooms.
• Performs opening and closing cleaning routines as assigned.
• Follows all safety and sanitation procedures when handling cleaning materials and equipment.
• Performs cash drawer opening and closing procedures and reconciles transactions.
• Performs other duties as assigned by supervisor.

Requirements

• One to two years related experience or equivalent.
• Superb customer service skills.
• Excellent communication skills.
• Proficient computer operator.
• Commitment to excellence and high standards.
• Strong multi-tasking skills.
• Ability to work independently and as a member of a team.
• Ability to understand and follow written and verbal instructions.
• Professional appearance and demeanor.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Acute attention to detail.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Bilingual language skills are a plus.
• Must be able to stand for long periods of time.
• Must be able to calculate figures and amounts.
• Must be able to work at different stores as the need arises (floating).
• Must be able to work at least 8 hours in confined areas without leaving the store.
• Must be able to work alone throughout the shift.
• Must be able to perform light physical tasks including bending, reaching, lifting up to 25 pounds, and operating cleaning equipment.
• Must be able to open and close the store when required.
• Must be able to adapt well in the face of workplace stressors.
• Must be able to understand directions and adhere to established policies and procedures.
• Must maintain a harmonious work environment with colleagues.

Skills

• Customer service
• Check cashing
• Money transfers
• Bill payment
• Selling pre-paid products
• Account management
• Computer proficiency
• Multi-tasking
• Communication
• Attention to detail
• Bilingual (English/Spanish)

Location

• Store 112: 451 Broadway, Brooklyn, New York, 11211
• Floating stores: Store 104: 168 Greenpoint Avenue, Brooklyn, New York, 11222
• Store 117: 364 Graham Avenue, Brooklyn, New York, 11211
• Store 151: 126 Graham Avenue, Brooklyn, New York, 11206

Work Type

• Part-time
• In-person
• Hybrid

Experience Level

• 1-2 years related experience

Salary/Compensations

• $17.00 per hour

Benefits

• Short-term incentives
• Medical
• Dental
• Vision
• Life Insurance
• Sick Leave

About the Company

• Pay-O-Matic powers your pursuit.
• Pay-O-Matic is New York City’s most accessible financial services company —transforming lives and communities.
• We’re a diverse and passionate customer-centric company with scores of employees working in more than 100 locations.
• We provide instant gratification to our customers through rapid check cashing, bill payments and various other products and services.
• We support our employees in achieving their professional aspirations.
• You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package.
• POM values in-person collaboration, learning, and ideation whenever possible.
• We believe this creates value through common ways of working and supports the execution of company objectives which will ultimately help us achieve our strategic goals.
• By connecting face-to-face, we are better able to learn from our peers, problem-solving together, and innovate.

Equal Opportunity

• We are passionate about diversity.
• Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve.
• We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.
• The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.