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About the Role

RESPEC is seeking a senior-level CAPPS Technical Oversight Analyst to provide technical oversight, vendor governance, production support, service management leadership, accessibility compliance oversight, and strategic guidance for a statewide financial and human resources platform. This is a rare opportunity to support one of the largest public-sector ERP environments in Texas, working alongside experienced professionals managing enterprise systems that serve hundreds of organizations statewide while helping shape the future of mission-critical financial, payroll, and human resources technology platforms.

Responsibilities

Serve as a senior technical advisor supporting a statewide ERP program including Financials, HR/Payroll, recruiting, reporting, and related enterprise systems.
Provide oversight of requirements, development, testing, deployment activities, and vendor deliverables to ensure compliance with standards, procedures, and development lifecycle methodologies.
Review technical and functional designs, analyze business processes, evaluate integration impacts, and identify potential risks related to performance, security, scalability, and data quality.
Support solution reviews throughout the design, development, testing, and deployment lifecycle, providing recommendations to improve system quality and operational effectiveness.
Support enterprise service management operations, including administration of an ITIL-compliant service desk platform, incident management, root cause analysis, troubleshooting, reporting, knowledge management, and integration support.
Participate in major incident response activities, disaster recovery testing, upgrade testing, production deployments, and ongoing operational support.
Provide oversight of digital accessibility compliance efforts, including WCAG 2.1 reviews, remediation tracking, accessibility waiver management, and coordination of compliance activities.
Assist with enterprise security initiatives, audit support, vendor management, technical documentation, executive presentations, and strategic roadmap planning.

Requirements

10+ Years of Experience Required
Direct experience working for or supporting Texas state government agencies
Technical support of enterprise application environments
Strategic roadmap development and long-term technology planning
Executive-level communications, presentations, and stakeholder engagement
Technical project management supporting large enterprise systems
Contract interpretation, vendor governance, and vendor accountability management
Data integration, data quality, and Software Development Life Cycle (SDLC) methodologies
PeopleSoft FSCM or HCM 9.2 environments
PeopleTools, PeopleCode, Application Designer, SQL, PS Query, SQR, Application Engine, and Oracle 11 or higher
Production support and deployment activities supporting large multi-agency ERP environments
8+ Years of Experience Required
IT Service Desk operations
ITIL framework methodologies and best practices
IT Service Management (ITSM) processes
3+ Years of Experience Required
Full administration and support of BOSSDesk or a comparable ITIL-compliant Service Desk platform
Business requirements gathering for large enterprise initiatives
Agile and traditional SDLC methodologies
Information security frameworks such as NIST
Oracle PeopleSoft functional and technical architecture
Strong written, verbal, and interpersonal communication skills
Experience working effectively with distributed and remote teams
Problem-solving, multitasking, and organizational skills
Accessibility compliance and WCAG standards experience
Enterprise audit and compliance support
10+ years of software and hardware asset management best practices
10+ years supporting legacy statewide financial systems
10+ years developing technical specifications for IT procurements
Experience supporting statewide ERP programs
Major Incident Management (MIM) experience
Disaster Recovery planning and testing
Enterprise reporting and analytics
Service Desk integration and API support

Skills

PeopleSoft Financials
Human Capital Management
IT Service Management (ITSM)
Vendor oversight
SDLC governance
Enterprise integrations
Large-scale production support
PeopleSoft FSCM
PeopleSoft HCM 9.2
PeopleTools
PeopleCode
Application Designer
SQL
PS Query
SQR
Application Engine
Oracle 11 or higher
ITIL framework
BOSSDesk
NIST
WCAG 2.1
Agile
Traditional SDLC

Location

Austin, Texas

Work Type

Remote
On-site (occasional)

Experience Level

Senior-level
10+ Years
8+ Years
3+ Years

About the Company

RESPEC is 100% employee-owned, tackling complex challenges in energy transition, infrastructure resilience, digital transformation, and sustainability since 1969.
We bring deep technical knowledge, real-world experience, and a commitment to work that matters.
We do not accept unsolicited resumes from third-party recruiters.

Equal Opportunity

All your information will be kept confidential according to EEO guidelines.