Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This role provides essential administrative support to the Practice Assessment team and Quality Assurance department. The Program Associate is responsible for coordinating practice assessment activities, managing documentation, and supporting registrants with submissions. This position also serves as a key point of contact for inquiries, ensuring efficient communication and contributing to quality improvement initiatives.

Responsibilities

Support the Practice Advisors by coordinating pre-assessment documentation submissions related to practice assessments
Assist Advisors to ensure that requested documentation examples are received in a timely manner and before due date
Follow up on insufficient or late pre-assessment material
Maintain a filing system for documentation submissions
Complete a pre-screen of submitted documents to ensure that they are organized and appropriate as requested by the Practice Advisors’ team
Monitor automated reminder letters when necessary
Draft and distribute general correspondence while ensuring the accuracy and presentation of the information
Manages the information they collect, create, and use in support of operational needs, regulatory responsibilities, and program and service outcomes
Applies information management policies, procedures, and best practices, in the managing of information assets they create, collect or receive during business activities
Demonstrates understanding and compliance with the OCP Privacy Policy
Listens actively to registrants, demonstrates an understanding of registrant needs and fosters effective two-way communication
Prioritizes own work to meet registrant needs within agreed and sometimes tight timelines
Provide administrative support for operational software systems for both internal and external system partners
Demonstrates an understanding of own role and responsibility and those of other partners involved in providing client services
Acts and models behaviors aligned with the Mission, Goals, Values and Strategic Priorities of the organization
Other reasonable duties as assigned by the Practice Advisor Lead & Manager, Quality Assurance

Requirements

Must have 2-3 years recent relevant experience in an administrative or pharmacy related role
Experience as a pharmacy technician is strongly preferred to identify and organize records submitted appropriately and triage questions regarding documentation being requested by the Advisors
Experience in a regulatory environment is an asset
Excellent communication skills both written and verbal with proven ability to draft clear correspondence
Excellent time management and organizational skills
Ability to prioritize workload based on organizational risk and public protection
Ability to solve problems independently and a willingness to tackle new challenges and upgrade skills when required
Tact and diplomacy; ability to deal effectively with difficult people over the telephone and through correspondence
Judgement and discretion; ability to maintain the confidentiality of sensitive file material and information
Working knowledge of MS Office application at an intermediate level is required
Working administrator knowledge of Microsoft Teams
Team player with solid interpersonal skills combined with winning customer service attitude

Skills

Microsoft Office 365
Word
SharePoint
Excel
OneNote
Outlook
Microsoft Teams

Location

Hybrid

Work Type

Contract Full Time

Experience Level

2-3 years recent relevant experience

Education Level

College diploma in a related field such as business, administration or equivalent

Salary/Compensations

Salary Range is commensurate with experience

About the Company

We are the registering and regulating body for the profession of pharmacy practice in Ontario with a mandate to serve and protect the public interest.
In addition to ascertaining all registrants meet professional standards, the College sets and ensures ongoing adherence to professional and operational standards as it leads the advancement of pharmacy.

Equal Opportunity

OCP IS COMMITTED TO SUPPORTING ACCESSIBILITY AND DIVERSITY.
Requests for accommodations can be made at any stage of the recruitment process.
Applicants need to make their requirements known when contacted.
We wish to thank all applicants for their interest in this position.
We will only contact those whose skills, knowledge, and experience most closely match the requirements of the position.