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About the Role

As a Manager, Digital Production (Loyalty), you'll lead the execution and delivery of Sephora's digital loyalty experiences across our website and mobile apps. The work you do will impact beauty by bringing innovative loyalty programs, promotions, and client experiences to life while ensuring seamless execution, operational excellence, and high-quality digital experiences. You'll manage a team that's united in beauty, supported by those who are equally passionate about delivering exceptional client experiences, advancing digital capabilities, and driving continuous innovation across Sephora's digital ecosystem.

Responsibilities

Lead the end-to-end execution of complex digital initiatives across Sephora.com and mobile apps, ensuring high-quality launches and flawless client experiences.
Manage and deliver digital experiences supporting Sephora's Loyalty programs, including Beauty Insider Challenges, Rewards Bazaar, Birthday programs, and Credit Card initiatives.
Partner closely with Marketing, Creative, Product Management, Merchandising, IT, and Client Experience teams to execute strategic roadmap priorities.
Oversee user acceptance testing (UAT), quality assurance (QA), troubleshooting, and launch readiness activities for digital initiatives.
Serve as a subject matter expert on digital production tools, site standards, technical functionality, and execution best practices.
Evaluate project feasibility, identify risks, recommend solutions, and drive mitigation strategies to ensure successful delivery.
Manage content, promotions, and product configurations using CMS, PIM, promotion management, and workflow systems.
Drive process improvements, operational efficiencies, and tool enhancements that improve team effectiveness and client experience.
Monitor, troubleshoot, and resolve site, tool, vendor, and customer experience issues in partnership with cross-functional teams.
Establish and maintain strong project documentation, status reporting, milestone tracking, and stakeholder communications.
Balance multiple initiatives simultaneously while meeting launch timelines and business objectives.
Manage and develop direct reports through coaching, feedback, mentorship, and performance management.
Advocate for the client experience while balancing business goals, technical requirements, and operational constraints.
Support ongoing platform enhancements and digital innovation initiatives that improve the overall Sephora client journey.

Requirements

4-6 years of experience in website operations, digital production, eCommerce, or related fields.
Experience working within CMS, PIM, product management, promotion management, or similar digital content systems.
Previous people management experience or demonstrated leadership experience preferred.
Strong understanding of digital production workflows, QA methodologies, and website functionality.
Experience managing large-scale digital campaigns, promotional initiatives, and cross-functional projects.
Excellent project management skills with the ability to prioritize competing priorities in a fast-paced environment.
Strong analytical, problem-solving, and critical-thinking capabilities.
Exceptional written and verbal communication skills with the ability to influence stakeholders at all levels.
Proven ability to build strong cross-functional partnerships and navigate complex organizational environments.
High attention to detail, accountability, and commitment to operational excellence.
Experience using project management and collaboration tools such as Monday.com, Jira, or similar platforms.
Proficiency with Microsoft Office Suite and digital workflow management tools.
Comfortable working in ambiguous environments and adapting to changing business priorities.
Understanding of eCommerce best practices, digital client journeys, and online customer experiences.

Skills

CMS
PIM
Product Management
Promotion Management
Digital Content Systems
Digital Production Workflows
QA Methodologies
Website Functionality
Project Management
Analytical Skills
Problem-Solving
Critical-Thinking
Communication Skills
Cross-functional Partnerships
Microsoft Office Suite
Digital Workflow Management Tools
eCommerce Best Practices
Digital Client Journeys
Online Customer Experiences

Location

San Francisco, CA
Remote

Work Type

Full Time
Remote

Experience Level

Manager

Education Level

Bachelor's degree or equivalent combination of education and relevant work experience.

Salary/Compensations

$113,900.00 - $185,000.00

Benefits

Medical, dental, and vision coverage
Disability and life insurance
401k with 4% match
FSA and HSA programs
Student Debt Retirement plan
PTO
Flexibility
Protected leave
Training
Development
Tuition reimbursement
30% discount on all merchandise/services
Opportunities for free product or “gratis”
Flash sale discounts on LVMH brand products
Free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse
Volunteer and donation matching

About the Company

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful.

Equal Opportunity

Sephora values a diverse and inclusive workplace and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation ta applicants with disabilities or other medical conditions. Sephora will consider all qualified applicants, including those with arrest and conviction records in a manner consistent with the requirements of all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.