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About the Role

Able Innovations is seeking dynamic individuals from the healthcare industry to join our Customer Success Team as a Partnerships and Success Specialist. You will serve as the on-site expert, training hospital staff on how to use our cutting-edge technology to improve safety and efficiency, acting as our boots-on-the-ground representative during critical product launches and implementation phases. This role is ideal for someone who thrives at the intersection of technology, education, and human connection.

Responsibilities

Lead hands-on training sessions for hospital staff on the safe and effective use of Able Innovations equipment.
Provide "at-the-elbow" support during shift changes and peak hours to ensure staff feel confident using the new technology in real-time.
Bridge the gap between engineering and nursing, translating technical features into clinical benefits.
Observe usage on the floor, identify barriers to adoption, and encourage hesitant staff to try the new workflow.
Report site-specific feedback, bugs, or wins back to the Able Innovations headquarters to help improve the product.

Requirements

Experience as a Registered Nurse (RN), RPN/LPN, Nursing Aide, Porter, OT, PT, PSW or any healthcare clinician role.
Minimum 2+ years of clinical experience in a hospital setting (Med/Surg, ICU, or ER) preferred.
Experience as a preceptor, charge nurse, or clinical educator is a huge plus.
Must be comfortable speaking to groups and teaching peers.
Must be conversationally fluent in French.
Ability to be comfortable with learning new hardware/software and troubleshooting basic issues.
Approachable, empathetic, and persuasive personality.
Valid G or G2 driver's license and eligibility for cross-border travel (US).

Skills

Healthcare technology
Healthcare innovation
Client support
Clinical education
Implementation
Clear communication
Group demonstrations
1-on-1 support
Resourcefulness
Organization
Working in fast-paced environments
Troubleshooting basic issues

Location

Reports to Toronto, ON
Frequent (50%-75%) local and regional travel to healthcare facilities in Canada and the USA

Work Type

Full-Time

Experience Level

Minimum 2+ years of clinical experience

Benefits

Tech & Innovation Exposure
Gain valuable experience in the MedTech industry
Add "Clinical Educator" to your resume
Reduce staff injury and burnout
Work safer
No patient ratios, no charting, and no medication passes

About the Company

At Able Innovations, we are redefining how patients are moved in healthcare environments.
Our powered transfer platform enables smoother, safer and more dignified patient mobility-empowering healthcare teams and protecting caregivers from injury.
We are currently active in hospitals across Canada and growing.

Equal Opportunity

Able Innovations is proud to be an equal-opportunity employer.
We embrace diversity and are committed to creating an equitable and inclusive workplace.
All aspects of employment are decided based on qualifications, merit, and business need.
We do not discriminate on the basis of race, colour, religion, ethnic origin, marital status, age, place of origin, age, ancestry, physical or mental disability, creed, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, citizenship, record of offenses, veteran status or any other status protected under federal, provincial, or local law.