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About the Role

RESPEC is seeking a seasoned CAPPS Technical Oversight Analyst to support a critical statewide enterprise resource planning program in Texas. This strategic role involves technical leadership, vendor accountability, and executive communication for the Centralized Accounting and Payroll/Personnel System (CAPPS), which manages financial and HR/payroll operations for over 100 Texas state agencies. This is not a development role, but a strategic oversight position for professionals experienced in Texas state government ERP ecosystems and managing large-scale PeopleSoft platforms.

Responsibilities

Serve as the primary technical oversight resource for a statewide ERP program.
Provide strategic guidance and analytical support across technical and operational functions.
Develop and manage strategic roadmaps.
Translate complex technical concepts for executive audiences.
Prepare and deliver high-quality briefings and status presentations to senior agency leadership.
Interpret contractual requirements and monitor managed services vendor performance.
Ensure deliverables meet established technical and procedural standards.
Identify gaps, escalate risks, and drive resolution with vendors.
Provide technical oversight of PeopleSoft FSCM and HCM 9.2 environments.
Support CAPPS Central production and deployment activities across 100+ agencies and multiple Hub instances.
Apply knowledge of SDLC methodologies, data integration practices, and data quality standards.
Oversee IT service desk operations aligned to ITIL framework principles.
Support the administration of a BOSSDesk or comparable ITIL-compliant service management platform.
Contribute to accessibility compliance efforts under WCAG 2.1 standards.

Requirements

10+ Years of Experience in Texas State Government Support (Direct experience working for or supporting a Texas state agency in a technical capacity is mandatory).
10+ Years of Experience in ERP Application Systems Support (Hands-on technical support of large-scale enterprise application systems within a state government environment, with direct exposure to financial and HR/payroll platforms).
10+ Years of Experience in CAPPS Program Technical Support (Direct experience supporting CAPPS Central production and deployment activities, including support for 100+ agencies and multiple Hub instances).
10+ Years of Experience in PeopleSoft Technical Stack (Deep proficiency across PeopleSoft FSCM or HCM 9.2, PeopleTools, PeopleCode, Application Designer, SQL, PS Query, SQR, Application Engine, and Oracle 11+).
10+ Years of Experience in SDLC / Data Integration / Data Quality (Demonstrated experience applying SDLC methodologies, managing data integration workflows, and enforcing data quality standards in an enterprise ERP environment).
10+ Years of Experience in Technical Project Management (Experience managing technical workstreams, developing roadmaps, coordinating cross-functional teams, and tracking milestones on large-scale government ERP programs).
10+ Years of Experience in Contract Interpretation & Vendor Accountability (Proven ability to read and apply contractual language operationally, hold managed services vendors accountable to SLAs, and document and escalate performance issues).
10+ Years of Experience in Executive-Level Communication (Demonstrated experience preparing and delivering presentations, briefings, and written materials for senior and executive-level government stakeholders).
8+ Years of Experience in ITIL Framework & IT Service Desk Operations (Practical experience working within or directly supporting an ITIL-compliant service desk environment, including incident management, change management, and service request processes).
3+ Years of Experience in BOSSDesk or Comparable ITIL-Compliant Service Desk Platform (Hands-on administrative and configuration experience with BOSSDesk or a functionally equivalent ITIL-compliant service management tool, including integrations, API support, and advanced troubleshooting).
Candidates with 10+ years of experience in software and hardware lifecycle management using industry best practices will stand out.
Candidates with a background supporting legacy statewide financial systems that predate or run alongside the current ERP platform will stand out.
Experience developing technical specifications for IT procurements, including RFPs, SOWs, and vendor evaluations, is highly valued.
Familiarity with NIST information security frameworks.
Working knowledge of WCAG 2.1 accessibility standards.
Exposure to Agile and hybrid SDLC methodologies in a government context.

Skills

CAPPS Central
PeopleSoft FSCM 9.2
PeopleSoft HCM 9.2
PeopleTools
PeopleCode
Application Designer
SQL
PS Query
SQR
Application Engine
Oracle 11+
SDLC methodologies
Data integration practices
Data quality standards
Technical project management
Contract interpretation
Vendor accountability
Executive-level communication
ITIL framework
IT service desk operations
BOSSDesk
WCAG 2.1 standards
NIST information security frameworks
Agile methodologies
Hybrid SDLC methodologies

Location

Austin, TX

Work Type

Hybrid
Onsite (periodic or permanent presence required in Austin, TX)
Full-time

Experience Level

Seasoned
Senior
10+ Years
8+ Years
3+ Years

About the Company

RESPEC is 100% employee-owned, fostering a culture of ownership and innovation.
Since 1969, RESPEC has addressed complex challenges in energy transition, infrastructure resilience, digital transformation, and sustainability.
The company collaborates with clients to solve critical problems, offering opportunities to design infrastructure, develop renewable energy solutions, and apply data-driven technology.
RESPEC values deep technical knowledge, real-world experience, and a commitment to impactful work.

Equal Opportunity

All your information will be kept confidential according to EEO guidelines.