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About the Role

KitchenBASE is a part of CloudKitchens, the world's largest cloud kitchen service provider, offering commercial kitchen infrastructure to food businesses in the 23 wards of Tokyo and the city of Osaka. We provide a low-risk, minimal upfront investment model with significant growth potential, supporting restaurants, food services, food trucks, central processing units/central kitchens, food delivery, and a variety of other food businesses. KitchenBASE offers a perfect opportunity to solve chronic challenges, improve profitability, and expand your business.

Responsibilities

Oversee and ensure compliance with property rules, regularly reviewing and updating as necessary.
Ensure all kitchen licensees adhere to facility rules.
Ensure facilities are fully updated and well-maintained through effective cleaning and repair works.
Collaborate with internal facility technicians, the construction team, and external vendors to address facility or equipment issues.
Develop and maintain strong partnerships with vendors to ensure quality service at optimal costs, constantly reviewing service levels.
Ensure Standard Operating Procedures (SOPs) for the facility and organization are being followed.
Address complaints, issues, or problems reported by kitchen licensees, neighbors, or drivers, providing timely solutions.
Work with the Hubster/Otter team to collect feedback and improve processes for better customer experiences.
Procure necessary equipment for facility operations with a cost-conscious approach.
Manage the licensee onboarding and offboarding processes, ensuring a seamless experience.
Provide customer success service packages to delivery-focused accounts, analyzing and suggesting growth strategies for delivery players.
Foster and maintain strong partnerships with Delivery Platforms (e.g., UberEats, Demaekan, Wolt, Coupang, etc.).
Manage contract renewals and prevent churn.
Promote kitchen expansions and upsell kitchen services.
Review the monthly P&L of assigned facilities, identifying potential improvements.
Work with the team to agree on actions and execute them.
Develop and implement revenue-enhancing strategies while controlling expenses.
Handle arrears and debt collection to ensure timely payments.
Ensure smooth accounting processes by managing vendor registrations and payment procedures for contracted service providers.
Manage monthly billing and issue invoices to licensees.
Oversee company assets, ensuring efficient utilization.
Ensure emergency response procedures are in place and up to date.
Comply with local regulations and requirements to ensure the safety and compliance of facilities.

Requirements

Fast learning abilities with a demonstrated interest in ‘getting your hands dirty’ either through direct experience (service operations, retail, hospitality, logistics & fulfillment, tech companies with heavy ops) and/or managed logistics or operations at food, drug, or other highly regulated manufacturing facilities.
Have worked in more traditional consulting/banking and motivated to pivot.
Problem-solving abilities as both individual and through your team - able to creatively or analytically solve problems, data-driven, capable of root cause analysis.
Escalated bigger complaint handlings or Customer service experiences.
Hustler mentality - bias to action, sense of urgency, calm in a storm, solutions-focused, able to prioritize.
Leadership skills - empathetic, clear communicator, community builder.
Process builder - focused on efficiency, builds with scale in mind, logical, system-oriented.
Project management experiences working with internal and external stakeholders.
Vendor relation management experience.
People oriented mindset.
Flexibility (expect frequent change as we define the future).
IT literacy to manage projects and tasks. Gmail, Spreadsheet, Google slide, Google meet, Sales Force, Slack, etc.
Proven track record of success results in financial.
Analytical skills with the proven track record.

Skills

Service operations
Retail
Hospitality
Logistics & fulfillment
Tech companies with heavy ops
Managed logistics or operations at food, drug, or other highly regulated manufacturing facilities
Problem-solving
Data-driven
Root cause analysis
Customer service
Bias to action
Sense of urgency
Solutions-focused
Prioritization
Leadership
Communication
Community building
Process building
Efficiency focused
Scale-oriented
Logical thinking
System-oriented
Project management
Vendor relation management
People oriented
Flexibility
IT literacy
Gmail
Spreadsheet
Google slide
Google meet
Sales Force
Slack
Financial results
Analytical skills
Work experience at OFOs / Delivery platformer

Location

23 wards of Tokyo
Osaka city

Work Type

Full-time

Experience Level

Mid-level

About the Company

KitchenBASE is a part of CloudKitchens, the world's largest cloud kitchen service provider.
Our Purposes: Redeveloping real estate to rejuvenate communities.
Our Vision: Infrastructure for Better Food.
Our Objective: Innovation at Speed and Scale.