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About the Role
Join the team at the world-famous London Eye, the UK's most popular paid visitor attraction, to deliver premium hospitality experiences to guests in the heart of London.
Responsibilities
- Deliver friendly, guest-focused service across front-of-house hospitality areas including the VIP Desk and Eye Lounge Bar.
- Manage premium hospitality experiences.
- Handle customer enquiries and resolve issues professionally.
- Maintain presentation and service standards in customer-facing areas.
- Support daily operational tasks.
- Communicate effectively with colleagues and management.
- Maintain flexible and reliable availability to meet business needs.
Requirements
- Experience in a customer-facing or hospitality environment.
- Experience working in a bar setting.
- Full availability including weekends, bank holidays, and late shifts up to 9pm.
- Reliable and punctual attendance.
- Ability to work in a fast-paced environment.
Skills
- Customer service
- Problem-solving
- Communication
- Initiative
Location
- London, UK
Work Type
- Fixed term contract
- Full availability required
Salary/Compensations
- GBP £13.84/Hr
Benefits
- Fortnightly pay
- Monthly bonus scheme based on customer service targets
- 25% discount in retail shops and restaurants
- 40% online LEGO discount
- Merlin Magic Pass for free tickets to attractions globally
About the Company
- The London Eye is a world-famous visitor attraction.
- Operated by Merlin Entertainments.
Equal Opportunity
- Support available for candidates with disabilities or medical conditions via recruitment@merlinentertainments.biz.