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About the Role

Our client is looking for a skilled and driven Operations Analyst to support data-driven decision-making and operational performance across a complex, high-volume environment. This position is ideal for a candidate who enjoys working with large data sets, building dashboards, uncovering trends, and influencing business outcomes through reporting and analytics. You will play a key role in both day-to-day operations and strategic improvement initiatives, while collaborating closely with cross-functional teams.

Responsibilities

Coordinate and execute daily operational transactions, including account updates, billing activities, and exception handling
Oversee and validate large volumes of data, ensuring accuracy and consistency across multiple systems
Proactively identify and correct data discrepancies and lead clean-up efforts
Act as a subject matter resource for internal teams requiring support on operational or account-related inquiries
Help maintain compliance with internal processes related to contracts and customer records
Create and maintain recurring and ad hoc reports to monitor operational performance
Interpret complex data sets (100K+ records) to identify trends, risks, and opportunities
Develop insights that support process optimization and business strategy
Present findings and recommendations to stakeholders, including leadership teams
Simplify technical outputs into clear, digestible summaries for non-technical audiences
Contribute to continuous improvement initiatives aimed at enhancing workflows and system efficiency
Support system issue resolution by working with internal technology teams and vendors
Participate in cross-functional projects, either taking ownership or supporting delivery
Help define requirements for enhancements to systems, tools, or processes

Requirements

Bachelor’s degree in Business, Finance, Engineering, Computer Science, or a related field
5+ years of experience in an operations, analytics, or data-focused role
Experience working in high-volume, process-driven environments (regulated industries are an asset)
Proven experience handling and analyzing large datasets

Skills

Advanced to expert proficiency in MS Excel
Strong working knowledge of Power BI and Power Query
Strong analytical mindset with the ability to translate data into actionable insights
Confident communicator with the ability to present to management and executive audiences
Ability to explain technical concepts clearly to non-technical stakeholders
Highly organized with strong multitasking and prioritization skills
Comfortable working both independently and collaboratively
Flexible in taking on leadership responsibilities or supporting team initiatives

Location

Toronto, ON

Work Type

Permanent
Hybrid

Experience Level

5+ years of experience

Education Level

Bachelor’s degree in Business, Finance, Engineering, Computer Science, or a related field

Salary/Compensations

$75000.00 - $85000.00/yr

Benefits

Long-term career opportunity with growth potential
Exposure to cross-functional teams and business strategy
Opportunity to make a measurable impact through data and process improvement
Collaborative and team-oriented environment

About the Company

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

Equal Opportunity

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.